Looking for Customer relations manager and Reservations Officer

International Tourism Company operating in Mauritius requires a responsible person for the position of customer relations manager and reservations officer

The position involves being in charge of the company’s key responsibilities including:
Client’s communication
Reservation system management
Partners and travel agents’ relations
Administrative support to company’s directors

Our company is of very international nature, dealing with people from all around the world and operating in the tourism sector while following a very modern and efficient approach to business.

Our team is very small and united and the work environment is very friendly and supportive where everyone works together as one strong unit.

Each person in our team has maximum responsibilities according to their abilities, and is expected to take part in the team effort and to give their very best.

For those that satisfy with average performance this is not the work for you and we mean this, so save our time!!!

As a growing company, good dedicated employees can advance to senior positions and have a very successful career.

The place of work is at our office, situated at Grand Bay’s Business Park.

The job responsibilities are:

Client’s communication and full reservations responsibility from A-Z:
Conduct email communications with customers in both English and French
Answer client inquiries by phone and email in both English and French
Plan trip itineraries for visitors of Mauritius individual and group
Finalize booking as per clients requests
Organize reservations schedule
Manage clients bookings with all partner
Issuing booking confirmation to clients

Agent’s relations:

Communicate with our agents regarding their client’s bookings
Establishing cooperation with additional travel agencies so they will promote our range of services with their customers


Additional Job Responsibilities include:

Provide an efficient, effective, quality and confidential personal administrative support
Assist the company’s management with everyday duties
Selection of one time projects

Ideal candidate characteristics and skills:

Our ideal candidate for this position is a person male or female who is:

Has high level of English and French – both fluent speaker and skilled in writing
Experienced in customer relations
Experienced in Sales
High awareness to service quality
Knowledgeable in using computers software – mainly Word & Excel
Very comfortable in using Internet and conducting email communication
Fast typist� on the computer
Fast learner – have the ability to adjust and learn new subjects and skills
Very communicative
Motivated
Reliable, honest and hard working
MUST - have computer and internet access at home
What we offer:
High salary with big bonus as per performance and sales volume
Opportunities for promotion to senior positions
Ideal working environment
Opportunity for you to learn and grow

Work Schedule / Hours:

The employment refers to a full time employment consisting of 9 hours a day, on the basis of 5 working days a week Monday – Friday.

In addition to the above, you will be required to answer work related phone calls off working hours.
IF YOU FIND YOURSELF THE IDEAL PERSON FOR THE JOB SEND US YOUR CV.