My girlfriend from Thailand, 2014 and 2016 she used old passport go in, was deported until she renew her passport in 2018 and she managed to go in once which is early of November and stay for 4 days, the ED card choose “No” for the ever prohibited to enter singapore. 2nd time is end of Nov, choose “No” also, but they couldnt detect her finger print and ask her go inside the room, then when scan also cannot. They further check her passport and found out she was refused entry before with her old passport. So conclusion, they think my gf lie why on the ED card she choose “No” for prohibited to enter Singapore. They say lying its an offence even though is old passport. Ok, so i waited until January 2019, i ask her to put yes on the ED card for being refused entry and i was travelling with her, they also rejected her. The officer just told me she is ban from entering, they didnt tell me ban for how long, and didnt tell me nor her whats the reason. And he say ask me to write an email to ICA feedback to appeal for her entry.
May I know what is required in the appeal letter? And what reason is strong enough for them to approve it?