Japanese Team Leader

Posted 2 weeks ago
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Contract types Permanent contract
Working time Full time
Language(s) spoken Japanese (Mother tongue), English (Advanced)
Salary range RM10,000 - RM11,500
Description

JOB DESCRIPTION

• To ensure desired customer delight by providing satisfactory response to customer interaction.
• Manage Customer Interactions through Inbound & out bound voice contact through his/her team for the various services.
• Evolve more effective work process for improving customer interactions.
• Constantly monitor & review performance metrics for achievement of objective.
• Contribute inputs towards sales & marketing plans.
• To interface with respective work centre for resolution of complaints.
• Manage resolution of billing queries /Issues.
• To track & ensure closure of complaints.
• To effectively manage Contact Centre operations for constant performance achievements.
• Identify relevant training needs of agents & ensure effective implementation.
• Effectively manage shift operations.
• Interface with IT/HR/ Training/Quality.
• Collate data & generate MIS report.


REQUIREMENT

• Candidate must possess at least a Bachelor Degree in any field.
• Required language(s): English and Japanese
• At least 2 year(s) of working experience in the related field is required for this position.
• Must be positive, customer-centric, fast paced and prompt, achievement oriented, energetic and enthusiastic


ATTITUDE

• Positive
• Customer-centric
• Fast paced and prompt
• Achievement oriented
• Energetic and Enthusiastic


FACILITIES & BENEFITS

• Paid air ticket to Malaysia
• Paid visa to Malaysia
• Paid Employment Pass in Malaysia
• 2 weeks free accommodation on arrival
• Expatriate management and employee relations team to assist with acclimatization and support
• Excellent career opportunities to grow into supervisory and support roles
• Accommodation / shopping malls close to office
• Railway station at walking distance / shuttle van provided from LRT station to office

Skills
• Spoken Communication skills
• English Language skills
• Proficient in MS Office & Computer skills
• Probing skills
• Analytical skills
• Influencing skills
• Interpersonal skills
• Leadership qualities
• Problem Solving skills
• Counselling skills
Diplomas
At least Bachelor Degree or 5-7 years of related working experience is acceptable.
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Contact
Aegis BPO Malaysia Sdn Bhd
Ivon Tan
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