Kuala Lumpur_Native Japanese_Customer Service Advisor

Posted last month
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Experience Junior
Contract types Permanent contract
Working time Full time
Language(s) spoken Japanese (Mother tongue), English (Fluent)
Salary range RM6,000 - RM8,000
Description

Company Nature: BPO
Working Location: KL, Malaysia
Working Days/Times: 24/7 (Rotational Shift based)

■Provide primarily customer service based phone support to ADC customers.
■Activate and engage with client/customer whilst providing accurate information about the customer’s issue at hand.
■Accurately record and update customers’ cases into ADC’s CRM and trackers following appropriate processes.
■Provide accurate and understandable information to all customers and support partners.
■Ensure customer issues and/or complaints are either addressed or escalated to the appropriate level, whilst ensuring follow through in all cases.
■Ensure all follow ups are done in a timely manner.
■Ensure all SLA’s are met appropriately.
■Maintain high level of customer satisfaction whilst maintain a professional manner.
■Be familiar with all policy, processes, and product knowledge and escalation paths.
■Remain polite, patient and courteous with customers throughout the experience.
■Ensure the end to end experience for all customers is at a high level of customer satisfaction.

Job Requirement:
- Native Japanese in Malaysia
- At least graduated with Diploma
- Able to read, write, and speak fluently and spontaneously in both English

Kindly forward your CV/Resume thru chentc@iconic-intl.com if interested in the position.

Thank you!

Skills
- Native Japanese
- Fluent in written and spoken in English
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Jane (Ms.)
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