Transfer issue

aliryann237 wrote:

Assalamualaikum everyone,
I'm an Indian expat living in Dammam, I'm having an issue with my transfer.

I need to get transfer in my new company but the (new company) HR  is saying there is no company database of my current company on the MOL website to send online transfer request.
I am getting the below error message in Arabic on MOL website:
نعتذر لعدم تقديم الخدمة نظرا لعدم وجود منشأتك فى قواعد بيانات نطاقات.
which roughly translates to :
'We apologize for not providing the service because your organization does not have a domain database.'

I'm really in a difficult situation right now, does anybody have any advice that can help me?

You did not mention contacting your previous employer to check why MOL is giving that message. So i will go ahead and say contact them, reach out to them anyhow and let them know your situation. They are the very best in helping you in this case.

Thanks brother for replying,
I've already contacted my current sponsor and he said that he will fix the online transfer issue but it's been over 2-3 weeks and  still the problem is unfixed.
I've been calling him every week to tell him to fix this issue fast, because my new company can't wait this long.
I don't understand why my current sponsor company isn't showing in MOL, and I asked him directly to tell me the problem, but my sponsor is not saying the whole thing. I don't know what to do.