Customer Service Agent with Italian

Seniority Level: Entry level

#Talent

At AB InBev, dreaming big is what we do. Brewing the world's most loved beers, building iconic brands like Samson, Stella Artois, and Corona and crafting meaningful moments are what inspire us.

The Customer Service Agent is the first point of contact for our external customers ON/OFF Trade and our internal stakeholders. He/She is responsible for customer relationship management, coordinating all requests and complaints, and is owner end-to-end of the order-to-delivery flow (O2D): from processing incoming orders to the creation of the delivery that is sent to our third party logistics provider.

We're a team of passionate owners who aren't afraid to dream big because we know that together, we can achieve anything. To build a more sustainable, inclusive and rewarding future. Turning any challenge into an opportunity. So let's take on the challenge together. Cheers to dreaming big!  

What will you be doing: 

Handle sales operations for both on-trade and off-trade sectors, including order processing, allocation, out-of-stock issues, returns management, and daily routines.

Manage customer accounts and proactively address open issues, providing timely updates to customers on relevant topics.

Handle incoming tickets by addressing tasks such as adjusting delivery schedules and evaluating unexpected requests to achieve a cost-effective balance.

Monitor and increase customer satisfaction by increasing service level offered and continuously identify opportunities for improvement of services Collaborate with third-party logistics providers to manage delays, unloading slots, and keg returns.

Ensure that all requests and inquiries are resolved within agreed KPIs and SL

What you'll bring:  

Fluency in Italian and English

Bring your forward-thinking skills to the role and embark on the adventure

Harness your energy and passion to drive customer centricity

We also offer great Benefit & Perks package!

Benefits for you and your family to help your physical and mental health

Competitive parental leave and pension contributions (2,5%)

25 days holidays per year

Employee benefits to help your physical and mental health and overall wellbeing (Accident, Health and Luggage insurance, discounted services like HP Market, Multisport Card, GS Pharmaceuticals, etc.)

A beer allowance to enjoy our brands

Meal vouchers

Employee networks to support diversity and inclusion

Local Bonus

26 weeks paid leave for primary caregivers

‘Return to Work' programme

What you can expect from us:

In this role, you'll have the potential to transform our business and your career. You'll get the support and mentor you need to succeed. We're a meritocracy, with plenty of room for growth and development, so you know your hard work will be rewarded. We encourage you to think big and go after your goals. You'll get to be creative, work with international teams so you can build a global network and have direct control over your career and where it takes you.

We are building a team that's more supportive, more inclusive and more collaborative. A team that's diverse in background, skills and experience.

So if you dream big but are concerned you're not a perfect fit against the job description, we'd still encourage you to apply. You may be just the right candidate to help us create a future with more cheers.

As the leading global brewer, we are committed to bringing people together for a better – and more equal – world. A more equal world starts when everyone can thrive. At AB InBev we value the diversity of cultures, perspectives, skills and experiences within our workforce, and we strongly encourage women, people of colour, LGBTQ individuals, people with disabilities, members of ethnic minorities, foreign-born residents, and veterans to apply.

If this sounds like the incredible opportunity you've been waiting for, apply today.

#LI-ABI ZoneEUR