Customer care in Belgium

While it is not 100% of the times - Belgium is really a country with a NON customer-service culture. Don't expect people to be friendly, quick and ready to help you. As the people servicing you do not get a commission or bonus for giving you better service, don't expect them to go out of their way to make you feel comfortable. And that goes for anything: restaurants, shops, customer-service numbers, mail/couriers, servicing companies (internet, phone, gas, etc, etc). Start off with a smile and see if you are good from there-on!

Hi everyone!!!
Well,I can't give a general answer .There are places where you feel welcome and some places not.But most of them are gently.I smile and a good advice it doesn't cost nothing,makes people welcome.☺
They should do it more.

Places catering to tourists in Antwerp or Brussels will usually provide American type of customer service: friendly and easy going without judgement. All other places , it is a mixed bag. Let's just say that thanks to Belgians now I have an idea how black people feel in US when they r subjected to habitual racism and xenophobia. BTW, I am white European, medical doctor from USA and has never been discriminated or looked at with suspicion in my entire life, until I came to Belgium...

I find customer service fine. Often I enter a store get a hello or something along those lines. Not as often I am looking I get asked if I need help. However if I need help it is easy to find someone willing. Even had a guy in a store bring me what I was looking for as I had the buggy and brought me 3 options. So I have no problems. However this is someone who is from europe and who dosnt like the american cusotmer service culture. I often find it very patronising and fake and hounded. So I guess it depends a little on what you are used to.