Problem with getting the residential rate

yes, I've seen this rule quoted elsewhere

When you say you have informed ARMS of your wish to have residential rates, what do you mean?
Its your landlord that needs to fill in and sign the form all you have to do is give him  a copy of your EID, he should then submit it to ARMS.
I would be amazed if ARMS bothered to check  all applications against a list of people currently being supplied.
Just get the landlord to put in the form, what do you have to loose?

Terry

v good point Terry - dont ask for the bill to be in your name, but ask to be recognised as tenants

Hi Terry,

I meant that I've contacted Arms in order to apply for the residential rate. This is how I've done it last time. My landlord filled out the form and I've forwarded everything to arms. In fact the whole communication was between me and Arms. My landlord wasn't involved in it at all. He only filled out the form and signed it.

I will take your advice and let my landlord deal with them. However, I believe they already memorized my name and once they see it on the application, they might not approve it. Because every time I've sent and email to their customer support, it was always the same person to reply to my emails.

I hope that will work. Just ridiculous with what reasons they come up just to avoid giving the cheaper rate.

so last time you paid a deposit  (of € 466) ?

No, nothing. That rule has been removed as well. I even applied with my passport and not the Maltese ID and there was no problem at all.

you still pay a deposit if the bill is in your name

I don't know, because the bill wasn't in my name. I don't actually want it to be in my name. The less paper work I have the better for me

I'm confused 

Why? 

its got to be worth punt in getting your landlords to apply with the form for you.....

but to be fair it is the rules  - as nonsesnical as it is.!!!!!!

Yep. I'll give it a go. But I also requested from Arms that part of the terms and conditions stating that is not possible to use residential rate within 12 months, just because one is moving to another apartment. Looking forward to see that.

It's the same energy, same company, same user, just a different account. The only thing they need to do, is to remove my name from one account and add it to another. Simple

did you use your ID number for the first application (in Jan) ? if so, use your passport for the 2nd :-)

I used my passport number for the first one. But as I said, there seems to be only one person to be responsible for email applications and she might notice my name anyway.

I can try it with my Maltese ID now, but they always want a copy of the front and back side. Obviously on the back side will show my old address and there you go... I can see the next problem coming my way

maximusm03 wrote:

I used my passport number for the first one. But as I said, there seems to be only one person to be responsible for email applications and she might notice my name anyway.

I can try it with my Maltese ID now, but they always want a copy of the front and back side. Obviously on the back side will show my old address and there you go... I can see the next problem coming my way

Your not applying by email , your landlord needs to send or take the form in!
I thought that the 12month rule only applied if the bill was in your name, not if you are a named occupier but the bill is still in the landlords name?

Terry

I applied via email last time. It took literally 2 days to sort out everything and I didn't have to go anywhere, nor my landlord (which made things much easier). I found that procedure actually very good.

The lady from Arms said "kindly note in order to be registered as number of persons in another account a year has to pass as per our company’s regulations.". It sounds to me like it applies when our names are added to the account

Found this on the ARMS site............

"It is important to note that according to current Electricity Supply Regulations, the same person can only move his registration from one premises to another once a year. Any further change will only be formally registered the following year. Also, if the change is completed after 1st of November in any one year, it will only take effect the following year."

So it depends on if they check?

Terry

Unbelievable. There is just no logic behind it.

I guess the logic is to prevent someone with more than one house - say a normal residence and a weekend place -  from moving their registered premise every week/month, and dates back to when there was little difference between the domestic and residential tariffs - I think 12 years ago domestic was a bit higher but no meter charge. If so, the rule which made sense has been made illogical by the now massive premium on domestic rates

tearnet wrote:

Found this on the ARMS site............

"It is important to note that according to current Electricity Supply Regulations

so it might be Government imposed, and not up to Enemalta or ARMS

if so, email the relevant Minister

georgeingozo wrote:

tearnet wrote:

Found this on the ARMS site............

"It is important to note that according to current Electricity Supply Regulations

so it might be Government imposed, and not up to Enemalta or ARMS

even so its ridiculous.....

there should only be one rate - there is no logical reason for two unless its a stealth tax - and if it is then why not call it that - it needs to be done another way - a way that is obvious and transparent

100% agree toonarmy!