Remitly issue

Member since 28 August 2023

wondering9Serial expatToday 13:14:46

205

I'm trying to transfer money from a US bank to Banco Santa Cruz via Remitly. It's not going smoothly, and I thought I'd check here to see if anyone has had a similar experience or otherwise has light to shed on this.

The transfer has been kicked back about half-a-dozen times. The email and website error messages I get say that either the recipient's (my) name or cedula number is wrong. But the Remitly help desk says there is a problem at the "delivery bank" (not my bank, some kind of intermediary) in the DR. None of that has seemed confidence-inspiring and I wouldn't rule out that it could be a different problem entirely.

Still hopeful this will be solved. Meanwhile my questions for you all are:

(1) How uncommon is this? I know Remitly gets good reviews here.

(2) If this can't be solved, would Wise be a good alternative?

All clues welcome! Thanks.

planner Dominican Republic Expert

Member since 27 December 2010

Dominican Republic Expert

plannerDominican Republic ExpertToday 13:32:14

17641

I think the current issue is possibly volume. There is a ridiculous amount of money sent into the country in the month of December.

Wise is also having issues this month, they just cannot get it all done on time!

taccj9903 Active member

Member since 28 December 2023

taccj9903Active memberToday 14:56:33

@wondering9

I use Remitly every month to send money to my wife and our nanny. One goes to Banco Popular and the other to Asociacion Cibao. I always send using my checking acct so it takes typically 5 days but I have never had any issues.