Hello,
My Brazilian girlfriend and I (Swedish citizen) had a baby 2 months ago. We asked for the list of documents needed to apply for my RNE and it took us until last week to arrange for all the documents (especially the criminal record document from Sweden). I have already submitted the online application (Formulario) last week.
Since then, I have been trying to get the appointment (Agendamento) to submit the documents. They told me that I have to request it online exactly at 7:30 am and I have been doing that every day since last week and so far never succeeded.
I am pretty sure that there is something wrong with their system. With all the possibilities I tried, I am confident that there is something wrong. There are videos online of people complaining about this (https://globoplay.globo.com/v/5376602/). However, they deny that there is any problem and also don't offer any alternative.
I have already overstayed my 90 days limit (last entry date 24.02.2019).
Does anyone have or had a similar experience? Any advice is appreciated.
Best regards,
Eswar