Revenue and Reservations Manager

Revenue and Reservations Manager

Sheraton Istanbul Esenyurt, Istanbul

• Enhanced customer satisfaction by efficiently managing reservations and providing exceptional service.

• Monitored inventory levels across multiple booking channels, preventing overbooking incidents and maximizing room revenue opportunities.

• Acted as a liaison between reservations and other hotel departments, ensuring seamless communication and efficient problem resolution.

• Analyzed booking trends to forecast occupancy rates accurately, informing revenue management decisions.

• Conducted regular audits of reservation records, maintaining accuracy and reducing discrepancies.

• Managed team of reservation agents, ensuring high-quality service and accurate bookings.

• Negotiated contracts with corporate clients for preferred rates or allotments, strengthening partnerships and generating additional revenue streams.

• Coordinated group bookings for events or conferences, ensuring a seamless process from inquiry to checkout.

• Assisted front office staff in managing walk-ins or last-minute changes during peak periods, maintaining smooth operations and guest satisfaction levels.

• Adjusted sales strategies to changing conditions, such as increased local competition and decreased industry rates.

• Generated and reported performance metrics to management to inform decision-making.

• Collaborated with sales and marketing teams to optimize revenue through strategic pricing strategies.

• Handled special requests from guests with utmost professionalism, personalizing their stay experience whenever possible.

• Implemented training programs for reservation agents, improving their skills and enhancing overall performance.