Human Resource Specialist / Manager

Optima Se
Posted 3 weeks ago
74 Visits

HR Specialist / Manager

About the company:

Optima Cleaners™ is a Cleaning Franchise which serves clients and businesses in Australia. We conduct domestic services of all kinds through our network of highly skilled franchisees. The way we facilitate this process is through our ability to grow small businesses via our infrastructure of staff and know-how. Optima Services was born by the immense desire of the owner and founder Mark to create business which could be a win-win-win for all parties in the journey – the employee, the customer, and the franchisee.

Position Purpose:

HR Specialist/Manager role is to assist in overall company growth by setting up company policies as well as recruit, manage and develop talent within the organisation. To be successful in this role, you should have a high sense of responsibility, background in managing teams remotely, and you can work independently to keep the work run smoothly at all times

Duties & Responsibilities:

Remote Staff

• Maintain a friendly and healthy work environment in the context remote working environment.

• Develop training and development programs with a focus on remote training.

• Development of personnel – coaching and arranging training courses for personnel.

• Identifying, escalating priority issues, and reporting to the high-level management.

• Assist in performance management processes and establish a system for evaluation of employees. Take active role in it.

• Process employees' queries and respond in a timely manner.

• Develop and implement HR policies throughout the organization.

• Being responsible of all recruitment cycle - Posting Ads for the new hires, pre-screening and onboarding the new hires.

• Onboarding of new employees - Induction training, QA, coaching

• Make a contract for employees in our online platform DocuSign

• Conduct monthly meetings with personnel, collecting feedback for improvements.

• Keep JDs updated including changes in KPIs.

• Keep track and manage incentives for important anniversaries – birthdays, anniversaries and important milestones.

• Arrange a starting kit of the employees.

• Do occasional “survey of happiness”. Ask employees for feedback for improvements.

• Organise team buildings on demand (that's rarely due to the nature of our work – remotely)


• Franchisee of the week – results checked and voucher obtained and sent to the franchisee who won it

• Recognition of Franchisees - birthdays, starting in the business and etc;

• Talk with the Franchisees, collect feedback and work towards clearing out their issues

• Onboarding of new franchisees

• Pre-screening potential franchisees and contractors

• Posting ads for franchisees in all channels


• Experience in company, working with remote teams and management

• 1- 3 years Proven work experience as an HR Specialist or HR Generalist

• Ability to work in Australian shift 1pm AEST

• Bachelor’s degree

• Native/Fluent English is essential.

• Good internet connection.

• Excellent communication skills including verbal with proper grammar.

• High independence skills

• Excellent initiative and creativity skills

Job offer details
Contract types
Fixed-term contract
Working time
Full time, Part time
Salary range
AUD 75
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