Lead IT Data Operation

My Name is Raghupathi and I am looking for a better opportunity to continue with leadership roles and provide good deliverables to the organisation.

In this opportunity as Operations Lead, I will:.

Act as the First Point of contact for any operation & tech support inquiries that are related to the services & products that we support.

Participate in Daily standup calls,Retrospective and work on sprints with team and involve in (MIM and P1P2) Major Incident process,when we have a critical incidents providing hands-on support investigating and troubleshooting the incident, to successful mitigation

Act as the go to person for any production issue, troubleshoot and escalate as needed and monitor until successful resolution. Communicate status with the team and stakeholders.

Provide Product/Application engineering support to drive continual improvement aimed at the highest standards of reliability, quality, and time-to-market.

Able to provide on-call support and ready to work 24/7 operational shifts when needed.

knowledge on ITIL Service Operations and Monitoring and Event Management, Incident, Problem,people and change management.

Build and maintain observability (monitoring & alerting & synthetic tests) for all aspects of infrastructure, micro-services and the platform and implement Alerting mechanism.

Gather and analyse metrics to understand where quality exists and where support is needed.

Take an active role in implementing Operation Readiness stories, communicate to the project/scrum teams and present

Implement nonfunctional requirements to ensure system availability, scalability, performance, monitoring, alerting and efficient incident troubleshooting.

Maintain end-to-end security ensuring that we meet best practices standards.

Keep up to date with emerging cloud technology trends, especially around DevOps, Service Reliability and Security.

Provide primary operational support and engineering for multiple large, distributed platforms.

Provide a balanced view of feature support speed and reliability with well-defined service level objectives.