Got tired of EXTRANJERIA

hello to all.
so its been since july that ive solicited my permit residencia visa. they should have come back to me with answer 3 month later but still nothing, still pending.
i dont know how to contact them, the webstie contact desk or the call center are off.
is there a place to go personally?

what is my status for now? my temporary visa obesely has expired due to their request making all the paperwork 3 month prior to visa expiration date.

can i got out from chile and enter?

if someone had any luck contact them or has any clue what is going on do tell, thanks!
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