FANTASTIC OPPORTUNITY FOR A DANISH SPEAKING CUSTOMER SERVICE REP

If you are interested, please send your CV asap to juliette@approachpeople.com

The Customer Service Representative´s primary focus is to efficiently and accurately manage order flow, satisfy customer requirements and follow up on product deliveries and other matters that arise from the order process.
Candidates for this position should be friendly, outgoing and professional. 
All customer service representatives are provided with training prior to beginning work and training continues once on the job.
Responsibilities:
•    Communicate directly with customers over the phone and by e-mail
•    Receive and respond to customer requests and enquiries
•    Daily follow up on customer orders from allocation to delivery
•    Pro-actively inform customers of any delivery short shipment and/or delayed delivery dates
•    Liaise with market sales force to inform them on order flow, cash remittances and credits/adjustments
•    Investigate and resolve customer claims and service discrepancies up to their final resolution, research and process disputes and deductions