Quality of customer service in Switzerland

In my experience customer service in Switzerland is heading from bad to worse.

Sure it depends on the context.

If you are looking for a drink and sandwich in a mountain area you are still getting served,

but if you need something from a Telco, Bank or Insurance company - I am getting memories about childhood when kids plaid hide and seek.

Customer service is hiding and refuses to be contactable, no emails, no web forms, if you are lucky a useless phone number or an untrained digital assistant..

If the AI / etc cannot fix the issue - you have a problem.

There are times, when you have to wait that a media like nau or 20minutes picks up the problem so that eventually a human being from customer service or escalation service volunteers to reach out to you to resolve an issue.

The bulk of HR guys are not any better.

In the past you got an email - someone else fits better into the role.

This turned into ghosting.

When looking for a place to stay ( finding the landlord with the available apartment ), the absence of communication became the new norm.

If you are lucky a social media response team takes on the role of customer service.

The best friend for a refund is the credit card company - call them for a charge back.

As the business webpages and portals do not have a button / AI for that.

(Then the merchant is getting the problem with charging you again - eventually he gets forced to do some customer service)

Still, I am confident, we get replies with a positive tone.