Cheated by XXX power company

Can some one please give me advice on what to do about the xxx Power company I'm in Smolyan area , here's the story.
Dear xxx,

                 I returned to Tyryan Sept.. 2017 to find my power disconnected. I had filled out all the forms at the bank and xxx . I was told my bill would be paid from my bank account automatically. It had not. I hired a lawyer and went with her to xxx and the bank. At the bank DSK we talked to a manager who spoke English( I can provide his contact info.).We showed him all the forms and he checked the account and told us everything was in order and that xxx had not submitted a bill to be paid..We went to xxx and the woman who processed my registration(for electronic withdrawal) was no longer working there and they told my lawyer to contact head office for complaints. They also told my lawyer that if I didn't pay my bill(700+ leva) within 3 weeks it would go to court. I needed my power on so I decided to pay and get this problem solved and my power on. I decided to make the complaint later as I was told I would have to go to Plovdiv with all the documents to see a supervisor to get a resolution.My lawyer and I where told that if I paid the bill at the post office my power would be restored and the court case stopped. I feel very unfairly treated by your company. I did everything possible to pay my bill, your company failed to send a bill to my bank. My lawyer and the bank manager will confirm this as well. I have all the original documents to prove it. Furthermore my lawyer pointed out that xxx had my e-mail address and they did not notified by e-mail or normal mail that there was a problem. My lawyer told me this is against Bulgarian law. Can you find any proof that I was notified of this problem. I am in Canada now but will be in  Bulgaria next summer. Can you tell me what I need to do to get this resolved?

                                                                                                                                 Regards, Sean O'Heany

Dear Sean oHeany,

Please be advised that we made a check and would like to give you the following infomation:

On 09.12.2016 xxx Bulgaria Elektrosnabdiavane” EAD, filed in the Regional court of Pavlikeni City , an application for an order for execution of debt obligation under article 410 of the Code of Civil Procedure, against „Four Seasons Hostel EOOD“ for payment of outstanding amounts for supplied  and unpaid electricity and grid services as it follows:



- Principal in the amount of 546,99lv. for the period from 17.06.2015 to 15.08.2016;



- Compensation for delay, in the amount of 24,75lv;



- Costs in court proceedings – 325,00lv., together with the statutory interest on the principal as of 08.12.2016 to the final payout of the obligation.



A private civil case № 826/2016 was field with this application, according to the description of Regional court of Pavlikeni City, and an order for execution of the monetary obligation was issued.



After the opening of a private civil case № 826/2016, the claimed principal and interest were paid, but  the court fees incured in the case were not paid.



On the basis of the writ of execution and for the purpose of collecting the sums, an enforcement case № 663/2018 has been instituted on 06.06.2018 (on the list of a bailiff -Silvia Koseva, registration №809). As of 24.08.2018 the debt is in the amount is 515,00 lv., representing court fees.

In case you need any additional information do not hesitate to contact us again.Dear Sean oHeany,

Please be advised that we made a check and would like to give you the following infomation:

On 09.12.2016 xxx Bulgaria Elektrosnabdiavane” EAD, filed in the Regional court of Pavlikeni City , an application for an order for execution of debt obligation under article 410 of the Code of Civil Procedure, against „Four Seasons Hostel EOOD“ for payment of outstanding amounts for supplied  and unpaid electricity and grid services as it follows:



- Principal in the amount of 546,99lv. for the period from 17.06.2015 to 15.08.2016;



- Compensation for delay, in the amount of 24,75lv;



- Costs in court proceedings – 325,00lv., together with the statutory interest on the principal as of 08.12.2016 to the final payout of the obligation.



A private civil case № 826/2016 was field with this application, according to the description of Regional court of Pavlikeni City, and an order for execution of the monetary obligation was issued.



After the opening of a private civil case № 826/2016, the claimed principal and interest were paid, but  the court fees incurred in the case were not paid.



On the basis of the writ of execution and for the purpose of collecting the sums, an enforcement case № 663/2018 has been instituted on 06.06.2018 (on the list of a bailiff -Silvia Koseva, registration №809). As of 24.08.2018 the debt is in the amount is 515,00 lv., representing court fees.


I have NOT been notified of any of these proceeding, not by email, phone or regular mail. The bank was never sent a bill for my power after i did the first registration for e-billing. They never notified me there was any problem AND  TO TOP IT OF i'M THE ABOUT TO TRANSFER 515.00 THAT THE COURT COST BILL WAS ON SEPT 18 2018 AND THEY TOLD ME IT'S NOW 582.00 LEVA 3 WEEKS LATER. what is going on with this company? I've been told by others in Serifimovo that they cause  problems for foreigners.  ANY advise would be greatly appreciated!   Sean