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Internet Service & NTC

Enzyte Bob

Originally I was with PLDT and service was out several weeks and their customer service was the same old BS.


I filed a complaint with NTC, them five days. I the ordered service through Sky. Both companies showed up at the same time, I sent PLDT packing.


After several years with Sky, same thing lost service several weeks from Sky.


So then I ordered internet from Converge, after about six months I lost service from them. After three weeks I filed a complaint with the NTC. The NTC gave them five days to respond. On the fourth day my internet was restored. (Yesterday)


So if you have bad customer service from your provider just contact NTC, they have a form just for complaints. Within hours I received a copy of the email to Converge giving them five days.

See also

Phones and Internet in the PhilippinesSearch engine optimization services in the PhilippinesWeb agency in the PhilippinesCutting the cordGoogle VoiceStarlink in the PhilippinesLooking for advise for most effective remote internet device?
Moab762

Are you seriously saying there is a government entity here that actually works?!


Lmao! 🤣


I had Globe wifi (a cellphone in a box with a hotspot that you have to buy load for! This whole load thing is a joke. It's kind of a gambling swindle. Every day I would get promos. I think most people here get addicted to watching their texts like a gambling addict in a slot machine. It was the most annoying process ever.) I also had Globe Cellular. My Globe cell phone never worked. Because what they don't tell you is every cell plan is throttled. Meaning if you "abuse" your data usage (which is up to each provider to determine) by using to much to fast they drop your speed. Which means if your already at 4g and get dropped to 3g it's basically turned off. You might get a text or Whatsapp msg out. But that's it. I was constantly having to feed it load. Constantly trying to get the app to load. Which it wouldn't once service was reduced in speed. So I was unable to even add any load and use the service if I wanted too. And I had it in two different islands in two totally different areas. So I gave it real try.


I now have a post paid (prepaid not sure how they came up with that) plan for around $20 a month with Smart. And it works. They also have a truly unlimited plan for $42. That rarely gets throttled.


If your looking for a cell plan ignore the free 5g coverage unless your in a really high end area. Manilla or Cebu. Free 5g means nothing if your entire area is 4g. The mass majority of the PH is 4g.  Then use AI to find out which services and plans are throttled. Throttling is the key. No matter what you pay for in a month - if you use over a certain amount in a day your service basically gets shut off by dropping it down to 3g. A webpage will not load here in 3g. So out and about in town (nit using your wifi) trying to get things done or just find your way around and your phones data just shuts off basically.


When I moved I was lucky enough to end up in a place with fiber optic. Fiber is the only solid internet I've found here. But few people here realize it runs without electricity. It's light in a glass tube. That blows there mind. Point being if they keep the modem plugged into a battery backup you still have internet even during blackouts. I finally explained this to my landlord and he got his modem in a battery backup. So as long as all the tenants out their modems in a battery backup none of us lose internet. It's on the same level as solid dal in the states. Very few complaints.


But Starlink roam with a battery station is the way to go. Yes it's $43 for 50gb and $99 for unlimited. But with a battery station you have internet anywhere all the time. Even while driving if you set it up in your car. Granted driving isn't as solid as a stationary location. But the roam costs only 3000 pesos more than the larger residential antenna. And both service plans are the same. So for an additional 3000 pesos you get the smaller roam antenna and you can take it anywhere. Going away for the weekend? Throw it and your battery station in the car and you've got dsl levak, always in internet. You can even run it just from your car if you can't afford the battery station. Or any outlet. But the value of Starlink is your not dependant in power. Which goes out as much if not more than the internet here.


My advice? Buy a battery station and solar panel first. Just for emergency purposes or for the weekly power outages. Then buy Starlink. Then buy a Smart post paid plan. But set it up for wifi calling and text. No matter what your cell plan is use AI to walk you thru setting up wifi calling and text in your cellphone. It uses your much more solid wifi for calls and tests and doesn't use up your plan for data, calls or texts. This is also a great way to keep a US number connected. It will at least always work while your home.

Enzyte Bob

Moab762 said . . . I had Globe wifi (a cellphone in a box with a hotspot that you have to buy load for!

***************************************

I use my computer for everything except getting sms codes which I get on my cell phone, I use Globe for my cell phone.

During my outage with Converge I used my cell phone as a hot spot, my computer saw the hot spot so I had an internet connection.

Moab762

@Enzyte Bob

Ya. My android head unit in my Jimny does that.


Glad you got good reception with your Globe. I've never lived anywhere that I had good data on my cellphone. Even here with Smart. Terrible coverage with it and my old Globe sim.


Cool thing is I still have all three sims. Globe, Smart and a US sim. My phone only has one physical sim and one esim. But you can keep 3 on your phone.  (Maybe more I'm not sure. ) I can only use two at once. But I can still swap one out and the Globe back in if I need too. I barely keep load on it. But I keep waiting for an authentication need with that number. And am glad I still have it. If for some reason I could use it in an emergency that's cool too.


I have Mint in the US which is in TMobile and super cheap. You can keep a US number that way for $15 a month. I have a $35 truly unlimited plan still in effect as I paid one year in advance. But when it runs out I will switch to the $15 plan. That's less than my Smart plan. Which is like $20 or something close?

Moab762

And I have the Mint number running in wifi call and text. So I can use it as much as I want at home. Without incurring any draw off my cell plan.

Enzyte Bob

Moab762 . . . I have Mint in the US which is in TMobile and super cheap. You can keep a US number that way for $15 a month. I have a $35 truly unlimited plan still in effect as I paid one year in advance. But when it runs out I will switch to the $15 plan.

********************************

Before I moved to the Philippines I bought an Ooma Telo (voip) and transferred my Las Vegas landline number to it. They also give you a second line. When I moved to the Philippines I just plugged into my router. It does not receive sms codes.


It is full featured including message taking. The cost is about $10 a month plus state taxes.