Dutch Collections Specialist

Posted last week
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Experience Junior
Contract types Permanent contract
Working time Full time
Language(s) spoken Dutch (Advanced), English (Advanced)
Salary range Annual Bonus, Fully subsidised Medical Insurance (VHI), 25 days holidays, Free onsite Gym, Subsidise

Fueled by a fundamental belief that having access to financial services creates opportunity, PayPal (NASDAQ: PYPL) is committed to democratizing financial services and empowering people and businesses to join and thrive in the global economy. Our open digital payments platform gives PayPals 210 million active account holders the confidence to connect and transact in new and powerful ways, whether they are online, on a mobile device, in an app, or in person. Through a combination of technological innovation and strategic partnerships, PayPal creates better ways to manage and move money, and offers choice and flexibility when sending payments, paying or getting paid. Available in more than 200 markets around the world, the PayPal platform, including Braintree, Venmo and Xoom, enables consumers and merchants to receive money in more than 100 currencies, withdraw funds in 56 currencies and hold balances in their PayPal accounts in 25 currencies.

The Dutch Collections Specialist provides exceptional customer support, guidance, and program knowledge through high quality, positive interactions with every customer in order to obtain the best possible result. They perform a range of collection duties including monitoring the status of aging accounts and obtaining payment on delinquent accounts, while building and maintaining a professional interaction with customers at all times.

Job Description:

Bring your enthusiasm for solving customer challenges to a team that cares deeply about consumer satisfaction. This isnt a job where you just read a script you are empowered to resolve our customers questions by using creativity and skill to provide compassionate, practical solutions. Youre unflappable and consistently good at turning todays problems into tomorrows solutions

Fluent Dutch and English are required for this role.


Contact customers via automated Dialler system and email transmission in an effort to identify payment options on overdue accounts and to bring account in positive standing
Construct individually tailored solutions for all facets of the customers repayment management through the use of education and debt repayment plans
Research and resolve inquiries verbally, in writing, and on-line


Customer Focus
Drive for Results
Problem Solving
Functions/Technical Skills

Preferred Qualifications:

Strong communication skills, excel at customer interaction, exhibit creativity and skill in delivering practical solutions and thrive in a collaborative team environment
Strong verbal (phone) communication skills: actively listen and speak clearly to customers
Strong written (email) communication skills: use proper grammar and punctuation
Well-developed sense of urgency and follow through
Strong working knowledge of external systems and PC based internet and software applications (The Internet, Microsoft Office - Outlook, Word, and Excel)

Job Requirements:

High school diploma or equivalent
1 years of experience working in a fast-paced, team-based retail, hospitality, or customer service call centre
Ability to work independently while making sound business decisions on case information
Ability to learn and adapt to new software technologies


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