fluffy2560 wrote:Unless it's a chain store here, it's almost impossible to get what you want here as regards your rights. Mom and Pop ain't gonna play ball on that one and they won't be polite about it either.
My experience is the opposite. I have always had fair play by famly run businesses, the big stores do not give a damn. I am not saying you are wrong, just we must have different expreiences. Mom and Pop want your business tomorrow and the next day too, the employees of the big store just don't care, so what. I must admit an exception at MediaMarkt we took back what we thought was a faulty appliance, we wrrapped it up etc and walked it (we do not have or need a car) and the guy at returns could not be more helpful, turned out we had somehow oh it was a hi fi speaker system, somehow not set it up right, and it went back to the factory, they tested it, caeme back to Media Markt with tesed etc and the guy on returns and collects could not have been more helpful, but I think that is very rare and I wrote to MediaMarkt to say what good service he gave - it is a kinda rule of mine that if you complain (and believe me I do) then you should also compliment, the guy on customer service probably does not get many compliments
This is why negative reviews or star ratings on e.g. tripadvisor just to pluck a name out of the air are entirely unreliable. Very few people who had a nice time will bother to say so, but very many people who had a less than nice time will bitch about it, the standard deviation curve and the star rating are not very much in alignment there.
fluffy2560 wrote:What I do now is check the items in the shops physically
Then why not buy them in the shop while you are there?