Client Relations Executive

Posted last week
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Description

Role and Responsibilities

Customer Service Executives focus on a support system of companies that often communicate with their customers. These professionals help companies develop and maintain strong relationships with customers and clients but are not limited to the following duties and responsibilities:

• Maintain accurate account and customer data.

• Respond to customers' inquiries and aim for one call/case resolution.

• Identify and take ownership of customer concerns.

• Identify new product opportunities and generate leads.

• Liaise and build a network with internal departments.

• Follow up on all commercial activity.

• Operate effectively and adhere to current business policy and procedures.

• Delivers consistent performance and achieves KPIs and business targets.

• Drives self-development.

• Manage time effectively and efficiently.

• Understanding of company strategy and propositions

• Update report daily.

What We Offer

• Competitive salary

• Bonus payout quarterly based on performance.

• Accommodation provided.

• Room Cleaning Service provided, as well as Laundry Service provided.

• Annual festival celebrations and gifts.

• Meal allowance.

• Medical coverage.

• Career growth opportunities.

Skills

Qualifications and Requirements

• Bachelor’s degree in hospitality, Customer Service or a related field

• Good Communication in English and Indonesian, or Chinese, or Thai, or Vietnam, or Tagalog

• Good attention to detail

• Commercially aware

• Experience in service/sales environment.

• Minimum "A" Level Standard

• Delivery of agreed commitments and objectives

• Highly organized

• Strong work ethic

• Complaint Management/Resolution experience desirable

• Manufacturing knowledge desirable

• Experience with Microsoft package (Excel, Word, etc.) desirable.

Job offer details
Experience
Senior
Contract types
Permanent contract
Working time
Full time
Salary range
USD 1100
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