Renewal of Portuguese Driver's License for Permant Residents (EU)

What kind of errors do you get?

I've logged in now and everything's ok. With nif + password

https://servicos.imt-ip.pt/login.aspx?R … itida.aspx

Have you read this?

https://www.gov.pt/servicos/revalidar-a … e-conducao

Hi JohnnyPT

I get the message

Documento de identificação desconhecido (INPUT-A01)

Não foi possível efetuar a validação dos dados indicados (DOC-A01)

When I press the "Pedido de Cartao ..." field. And I get the message

Não foi possível obter os dados de carta de condução. Caso a situação persista poderá contactar o suporte através do e-mail imtonline@imt-ip.pt indicando o código: DOC1

when I try to access the information regarding my current DL.

I guess I have to go to IMTT or Citadao with all my documents.

Thanks for helping ...

If you search the internet for:

Imtonline ‘doc1’ erro

you'll see that this is a common error for people who don't have a "cartão de cidadão".

What I suggest is that you send an email, as they say, with the error code, and if you don't get a reply within a few days, you should go to a citizen's shop / loja do cidadão

You should try to login in link below with your nif + password :

https://servicos.imt-ip.pt/login.aspx?R … itida.aspx

@JohnnyPT

Good morning, JohnnyPT. I did as you said and still get the error:

Não foi possível obter os dados de carta de condução. Caso a situação persista poderá contactar o suporte através do e-mail imtonline@imt-ip.pt indicando o código: DOC1

So I will go to the loja do citadao hoping  it wont' be too crowded. Thanks for your assistance.

@TGCampo I guess the medical certificate should be uploaded by the issuing doctor to SNS portal upfront, before you proceed with online application. May be this is the reason for error.

@TGCampo I guess the medical certificate should be uploaded by the issuing doctor to SNS portal upfront, before you proceed with online application. May be this is the reason for error. - @gosogut

Thanks. This has been done. I also received a printed and signed copy. Today I went to the Citizen's Office and they started to resolve this issue.

Today I went to the Citizen's Office and they started to resolve this issue. - @TGCampo

Did the IMT explain the reason for this error DOC1 ?

Today I went to the Citizen's Office and they started to resolve this issue. - @TGCampoDid the IMT explain the reason for this error DOC1 ? - @JohnnyPT

Our Citizen's Office doesn't have a full IMT representative. However, the lady thinks that it has to do with the connection between my residence card and my DL. She has taken a copy of both and sent it to IMT. She expects it will take 2 weeks to resolve this after which I should try to do it online, and if that doesn't work I should go back to the Citizen's Office.

They were friendly and willing to help, but as so often they cannot immediately solve the problem.

A few leading zeros, a wrong letter or a number in the wrong place on your residence card /  DL is enough to cause problems.