Quality of customer service in China

Cheryl Moderator

16045POSTS

last month

Hello everyone,

Customer service can say a lot about everyday life in China, and for many expats, it’s something that could take time to get used to. In order to help expats and soon-to-be expats to adjust to local expectations, we invite you to share your insights.

How would you describe customer service in China?

Are staff generally friendly and helpful, or more formal and direct?

How do businesses handle complaints or requests for refunds?

Do expats get treated differently than locals?

Any tips on how to get the best service in China?

Share your experiences and stories, whether positive, challenging or funny!

Thank you for your contribution.

Cheryl
Expat.com Team

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broc26 New member

1POSTS

last month

I lived and worked in China for 20 years. You do not want my opinion.

Cheryl Moderator

16045POSTS

last month

Hello broc26,

Welcome to Expat.com!

Now this is interesting. Please feel free to share your experience with us, at least one 😄

Robertio New member

6POSTS

last month

I was in China; everyone was extremely courteous, and the service was excellent.

Cheryl Moderator

16045POSTS

last month

Hello Robertio,

Welcome to Expat.com 😉

Thank you for your feedback!

Nowei Xitler New member

2POSTS

2 weeks ago

@broc26

I lived there for 6 years I had a terrible experience when it come to any kind of service nothing works everything is fake, the the CCP is truly horrible. I wouldn't suggest anyone ever goto china. my gf went last year and hearing her experience nothing has changed.

Nowei Xitler New member

2POSTS

2 weeks ago

lived in china for 6 years, i wouldn't recommend anyone to ever go to that place ever if you are interested in Chinese traditional culture go to Taiwan it's the only place with decency. you been warned don't go to China!