I had already read here that some people advised against The Brandhouse. I did not want to believe it, but unfortunately I can now fully confirm this. My opinion: Hands off! There are enough other companies you can go to.
They do not seem to care whether their customers are satisfied or not. Numerous attempts to contact them by e-mail (including the service manager) have been unsuccessful. Even complaints to the management are of no interest.
On 10 April 2023, I placed an order for a remote control at your service centre to order a remote control and paid a deposit of 500 RS (see attachment). It was supposed to take 3 months, Brandhouse would then call me. But no feedback from Brandhouse. Since mid-July I have been trying to get to find out where my remote control is.
I must have called the hotline 10 times, they said they'd have to check and they'd get back to me. But no call has been made so far!
On 1 August, I sent one of your employees all the documents by WhatsApp, and sent her all the documents. Despite 4 requests from me, not a single answer! And the lady cannot be reached by phone either. - When will I finally get my remote control?
But that seems to be the norm in this company. At the beginning of this year I ordered a repair of my Samsung washing machine from Brandhouse.
1st appointment on site: Appraisal, the electronic display had to be ordered.
2nd appointment: the electronic display was replaced. However, in the next few days it turned out that this was not the cause of the fault at all.
3rd appointment: After a further inspection, all the necessary parts were ordered. Instead of the announced 10 days, later 6 weeks, at least it took more than 2 months.
4th appointment: The technicians wanted to replace almost all parts, including the engine, even though it was not defective.
Conclusion: Many, many phone calls, postponements, etc. I also have to take a day off work each time to be present on site. Sorry, but THAT is not good quality work!
