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Customer Services

Posted 4 months ago
77 Visits
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What I am looking for
Working time Full time
Salary range 27000
Experience Junior

Manage large amounts of incoming calls
• Generate sales leads
• Identify and assess customers’ needs to achieve satisfaction
• Build sustainable relationships of trust through open and interactive communication
• Provide accurate, valid and complete information by using the right methods/tools
• Meet personal/customer service team sales targets and call handling quotas
• Handle complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
• Keep records of customer interactions, process customer accounts and file documents
• Follow communication procedures, guidelines and policies
• Engage customers

Microsoft Office / Internet Explore
Customer Services
Customs Procedures (Clearance)
Imports and Exports
Time management
Leadership Skills
Language(s) spoken

English (Advanced)

Interested by this profile?
Vusi Nkosi
Vusi Nkosi

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