Hello!
I am trying to apply for a VTP for my mom who is coming from NY state. The VTP requires that US-vaccinated travelers upload their Smart Health Card QR code. Mom has an Excelsior Pass Plus, which is built on the Smart Health Card network. It does not have a Smart Health Card logo on it though.
Whenever I try to upload her Excelsior Pass Plus into the form, I get an error message that 'Unable to read QR code. Please upload a valid QR code.'
Is there a problem with the Excelsior Pass Plus? Is anyone else having this problem? Does the Excelsior Pass Plus need to be uploaded into some sort of app and then regenerated into a different format?
I noticed that dates are in a different format on the EPP (MM/DD/YY) than the VTP application (DD/MM/YYYY). But that is common in the US and I would have thought Singapore would have foreseen that. But could this be a problem if mom's birthday doesn't seem to match because of formatting?
Also her EPP does not show her middle name, and the VTP makes a big deal about identifiers matching exactly.
Grateful for input or commiseration!