Immediate Hiring: Account Manager & Quality Control Officer (China)

About Us:

Cubic Promote is an Australian promotional products company. We supply branded merchandise to corporate and government clients across Australia. We're building a China-based presence to look after factory relationships, product quality and order fulfilment on the ground.

We're looking for:

1. Position: Account Manager & Quality Control Officer (China)
2. Location: Must be based in Shanghai, Xiamen, or Guangzhou

Work details:

1. Employment type: Full-time, Permanent, Remote
2. Salary: RMB 14,000–20,000 per month (before tax)
3. Final offer depends on experience
4. Potential 13th-Month Salary/Annual Performance
5. Reports to Regina Mangubat, Account Manager, Cubic Promote (Australia)

About the Role:

1. You'll be our person in China. Most of your time goes on managing orders and communicating with our factories and suppliers. You'll also be our quality control officer, visiting factories to check products before they ship. Occasionally, you'll supervise packing at a 3PL warehouse.

Key Responsibilities:

1. Account and order management (~80–85% of the role)

1. 1.1. Be the main contact between our Australian team and our China factories and suppliers
2. 1.2. Place and track production orders from quote through to shipment
3. 1.3. Follow-up samples, artwork approvals, production schedules and delivery dates
4. 1.4. Request and compare quotes from factories on price and lead time
5. 1.5. Send regular order status updates to the Australian team
6. 1.6. Raise problems early (delays, cost changes, defects) and propose solutions
7. 1.7. Maintain supplier relationships and help find new suppliers

2. Quality control officer (about 1 day per month)

1. 2.1. Visit factories to inspect production before shipment
2. 2.2. Check products against approved samples, specifications, colours, branding and packaging
3. 2.3. Write inspection reports with photos and clear pass/fail results
4. 2.4. Follow up with factories on corrective action
5. 2.5. Help maintain our approved-supplier list and a record of quality issues

3. 3PL packing support (about once every 2 months)

1. 3.1. Attend the 3PL warehouse when we have kitting or packing jobs
2. 3.2. Supervise packing against client instructions (quantities, packaging, labels, carton marks)
3. 3.3. Check and photograph packed goods before dispatch
4. 3.4. Coordinate with the 3PL and freight forwarder on pickup and shipping documents

Requirements:

1. 1. Based in Shanghai, Xiamen, or Guangzhou
2. 2. 2 years in account management, merchandising, sales support, sourcing or supply chain
3. 3. Strong written and spoken English (you'll communicate daily with Australia)
4. 4. Fluent Mandarin, with confidence dealing with factories
5. 5. Experience working with Chinese factories or suppliers
6. 6. Basic knowledge of quality inspection (AQL, pre-shipment checks) or willingness to learn
7. 7. Organised, detail-focused and persistent with follow-up
8. 8. Proficient in Excel/Google Sheets, email and WeChat/WhatsApp
9. 9. Willing to travel to factories and the 3PL warehouse (costs reimbursed)

Nice to have:

1. 1. Promotional products, gifts, apparel, homewares or consumer goods experience
2. 2. Factory audit or QC experience
3. 3. Knowledge of import/export and shipping documents

What we offer:

1. 1. Competitive salary (see above)
2. 2. Social insurance and housing fund as per local regulations
3. 3. Reimbursement of travel and expenses for factory and warehouse visits
4. 4. Training on our quality standards and client requirements
5. 5. A small, friendly team with room to grow as our China operation expands

How to apply:

Send your CV in English to Cion via email (cion@cubicpromote.com.au) or WeChat (ID: MisConcepcion1209) with a short note on your experience working with factories and on quality control.

We look forward to connecting with you soon!