Guest Services Supervisor

Amongst the other skills I will bring to your team the following,

· Over 14 years of direct guest services experience

· Post-secondary education in hospitality management

· Checks front office accounting records for accuracy and compiles information for the hotel's financial records.

· Strong customer service orientation and skills.

· Prepares summary of cash, check, and credit card activities, reflecting the hotel's financial performance for the day.

Over the past 12 years with the Denham Hospitality Organization, I have held increasingly progressive roles including my current position as Night Auditor. In this role, I routinely demonstrate problem solving and decision-making skills as I seek to resolve customer issues and complaints. I am also responsible for security of the hotel, which also includes training of new staff, along with the being an assistant to the Front office Manager to the day-to-day operations of the Guest Service Desk. As a Night Auditor, I have prepared and monitored the daily accounting records and nightly cash balancing of the Denham Inn for submission to Hotel Management. As a Team Lead I was called upon to solve guest problems and think fast on the spot based on the problem resolution modle.

I also have extensive experience in sales of the hotel industry and would be a asset to your organization. I have demonstrated that I can be learned on in any situation and several team members look to me for advice and guidance with the property management system and problems that may arise. In addition to my other responsibilities, I am also a member of the Alberta Hotel Safety Association, part of my responsibilities includes completing tours and audits of various Hotel's every three years in the area to ensure compliance with Association health and safety program standards.

Please contact me at (587) 335-7171 to discuss how my skills and experience will benefit your establishment. I look forward to hearing from you soon.