Telecommunications/Data Center Project Manager/Pre Sales Irish Passport Holder

Hello All, I am seeking opportunities in Finland with the view of settling there long term.

I have and can work within Satcom, LAN/WAN, 5G/6G, Fiber Optic, Data Center, WiFi - I have experience within Project Management, Pre Sales, Delivery/Deployment. I have some Civil engineering and Electrical experience whilst deploying these technologies although I am not formally qualified in the latter two.

Here is my Resume - my email address is alambrose13@hotmail.co.uk

PROFILE

Alan Ambrose

Horsham

UK

Over Twenty years of I.T and Telecommunications experience working in five countries. I

am Prince2, CompTIA Network , IOSH and ITIL qualified. A Project Manager and

Technical Pre-Sales Lead, adept at steering high-stakes client engagements and delivering

scalable solutions, comfortable assembling multi-disciplinary teams, or slotting into existing

organisations. I combine commercial acumen with a focus on delivering profitable contracts

and building strong, collaborative relationships with customers, partners and supply chain.

Pre-Sales Engineering – WiFinity

Jan 2023 - Present

Presently – I work on MOD, Residential and Commercial projects. I review and optimise WiFi

networking proposals to maximize commercial viability and cost-efficiency while maintaining high

technical standards. Consult with Telecommunication Installers, Civils Engineers and Electrical

contractors on installation planning and orchestrates real-time project adjustments to mitigate

financial risks and maintain budget integrity. This applies to network upgrades and new installations.

We work with Fiber Deployment, Firewalls, Switches, Cambium, Meraki, Ubiquiti, Cisco. User

systems: Confluence, Jira, SharePoint, Slack, Netbox.

SCCI Alphatrack

Technical Project Manager

April 2020 – Dec 2023

Job Role – Inter-company move to SCCi from Airwave. As a tier one contractor I manage(d) FTTH

rollouts on MDU's and SDU's on various ISPs. Managed a specialized WiFi workstream, ensuring

technical accuracy through Ekahau site surveys and the development of commercially viable network

installation proposals

• Discern new project opportunities, requirements gathering, Estimated P&L, risks and benefits

• Scope project, proof of concept, R&D phase

• Onboard contractors; agree rates, BoM, workflow, NDA and non-circumvent

• Implement business processes, roles and responsibilities

• Create centre of excellence and user management system; MS365, Teams, SharePoint,

Google Drive, Gsheets, Trello, Airtable)

• Prepare implementation phase, full end to end in-life, daily control and monitor

Airwave Europe Limited

Technical Program Manager

June 2018 – April 2020

Job Role – Build a strong Technical department, upskill the team in order to deliver more profitable

and technically challenging Hospitality I.T/TV/Satellite Installations across the UK and EMEA.

Subsequently providing 24/7 helpdesk support.

• Identify areas of weakness within the business and work with internal partners on

implementation of process to strengthen these areas (this included bringing in additional

training, I.T tools such as Trello, SharePoint, Teams and additional staff)

• Create a service desk and Technical support structure to support the ever-increasing SLA

revenue from Hotels

• Drive results, manage and mitigate against scope creep and manage budgets across all site

deployments

• Ensure customer SLAs and Installations were fulfilled and drive continuous quality

improvement within the business

February 2017 – June 2018

Toshiba Carrier (Took a career change to work in Devon)

Logistics and Customer Service Co-ordinator

Job Role - Ensure that Customers are provided with prompt responses and appropriate support in all

matters relating to orders, deliveries, quotations and enquiries.

Arqiva Ltd, WiFi & Small Cells, Field Service Manager

(Telecommunication Services Provider)

January 2015 – February 2017

Job Role – Daily management of twenty two Network engineers. The team were to install and repair

WiFi Networks in Hotels and Airports, we had strict KPI's and SLA's governing our performance

which I monitored continuously.

Responsibilities:

• Single point of escalation for my team, I provided coaching, development opportunities,

appraisals, recruitment and personal improvement plans for the team

• Liaise and engage with customers making visits to their sites to carry out Quality Assurance

visits, acknowledge feedback both positive and negative which can be used for continuous

quality improvement

• Encourage a safe working environment, ensuring PPE was fit for purpose and up to date,

ensure RAMS and safety measures were in place for the tasks ahead, I was also IOSH trained

• Regular engagement with internal departments and external stakeholders, ensuring we are

working to the correct priorities in hand and liaise on new work streams, projects, products

and processes that were introduced, carrying out due diligence before acceptance of new work

flows (such as UAT on new I.T tools)

• Document new processes, introduce change through staff engagement. Arrange meetings,

prepare agenda, book rooms, take minutes and circulate updates to management

• Coordinate with Warehousing and Supply Chain ensuring we have the correct stock levels to

support our Contracts (raising P.O's), carry out stock control

• Provide various reporting on KPI related data (SLA, OLA, performance and Auditing data).

Using Salesforce, Oracle, Jira, Excel, CRM, Business Objects

SCCi Alphatrack, Project Manager

April 2002-December 2014

(Formally of Loral Skynet, transferred over to Skynet subcontractor SCCIA)

Job Role – Account handler and Service Delivery on a varied client portfolio, rolling out Satellite, PC,

TV/AV networks and managing the customer service lifecycle thereafter.

Responsibilities:

• Single point of contact and full end to end management of my accounts (taking, processing,

quoting and invoicing orders)

• Manage Risk, Lessons Learnt, P&L for all facets of my contracts.

• Manage day to day administration of engineer work schedules, paperwork, training, holiday

schedules and budgetary items (booking Hotels, Flights, Meetings and managing their

expenses)

• Schedule and deploy the logistics to support the field-based activities, liaising with

transportation partner, warehousing and international carriers to ensure supply and demand is

met

• Coordinate office-based team to ensure contractual KPI's and SLA's were achieved and work

was carried out within budget, and any additional costs were cleared prior to the work being

carried out

• Liaise with H&S team to ensure Risk Assessments in place for all field-based works and the

engineers were equipped with the correct PPE for the tasks in hand

• Provide daily/weekly/monthly report to clients on activities relating to their networks and

estates. Attending review meetings with clients on regular basis

• Book Cherry Pickers, Scaffolder, Builders, Fabricators and various ancillary services to

support activities pertaining to my account (collate quotes, mark quotes up and raise P.O's)

• Management of third-party providers and contractors. Negotiating budgetary requirements,

resource allocation and logistics, whilst micromanaging the quality of subcontractor delivery

via audits

Nov 1999-Oct 2001

One.Tel GmbH, Telecommunication Switch Technician

(3rd Generation Telecommunications company)

Reporting to my CTO, my duties included the implementation and maintenance of

Telecommunications Switching technology around Europe, installing UNIX and Cisco hardware,

CAMELOT Group PLC/GTECH UK LTD

(International Lottery Technology Provider)

System Technician

August 1994-Oct 1999

Reporting to Gtech Technical Services Manager, I provided installation and technical support for

Camelot and Gtech Field Service and Communication departments. I was involved in domestic and

over sea projects.

I.T Skills

Jira, Ekahau, Netbox, SharePoint,, Google Apps, Airtable, Trello, Wrike, Remedy BMC, Remedy

Force, Salesforce, Windows, Oracle, Sage, VSAT, Service Centre, WiFi, working knowledge of

LAN/WAN Networking and PCs, structured cabling

Qualifications

8 GCSE's

2000

2000

2000

2000

2001

2002

2008

2010

2014

2016

2015

2015

2023

Education

1988-1988

1988-1991

1991-1994

Interests

Maths, English Lang, English Lit, Physics, Geography, history, French, PE

Cisco - VCO/4K API Software & Integration

Cisco - Intergrated SS7 Configuration and Hardware

Cisco - VCO/4K Configuration & Management

Wray Castle - SS7 Signalling Protocol

Cisco – VSC3000 VoIP Switching

Sun Microsystems – Solaris 9, Intermediate System Administration

NVQ Level 3 Business Administration

NVQ Level 3 Management

PRINCE2 Qualified

Associate Project Management

IOSH Managing Safely Qualified

ITIL Foundation Qualified

CompTIA Network currently studying

Forest Hill Boys School

Ramsey Ailwyn Junior High School

Ramsey Abbey Grammar School (November)

I am a keen runner, hiker and Gym goer. I am an active member of my local Church. I really enjoy

food from everywhere, probably a bit too much but this is where the running comes in handy to

balance that out.