Customer support with German - Hybrid (m/f/d)

We are looking for Customer Support with German who are curious, motivated, and eager to grow.

People who thrive in a dynamic environment and take pride in turning challenges into successes.

Imagine being the person who makes someone's day better with your German language skills and your ability to solve problems. In our new team, you will be the friendly voice our customers trust, someone who listens and finds solutions.

If this sounds like you, this could be the opportunity you've been waiting for.

Your responsibilities:

1. Assist customers through various channels (inbound calls and messages)
2. Analyze and resolve customer questions
3. Share information on administrative and technical requests (products, invoices, etc.)
4. Make system changes
5. Escalate issues or calls to other departments

Our requirements:

1. C1 level of German is essential
2. Customer-oriented thinking and attitude
3. Excellent organizational and communication skills
4. Good knowledge of MS Office
5. Willingness to work flexible hours

What's in it for you?

1. Flexibility that works for you – enjoy our hybrid model: 2 days from home, 3 days in the office (after training).
2. Financial stability from day one – a guaranteed training bonus, plus performance-based bonuses once you're fully onboard.
3. Extra opportunities to shine – join project initiatives and earn additional rewards (both material and non-material).
4. Stay fuelled and focused – benefit from meal vouchers every month.
5. Take care of your health – with supplementary medical insurance.
6. Bring a friend, get rewarded – our referral bonus program gives you extra perks when you recommend new colleagues.
7. Thinking of relocating? – we'll support you with a flat for first 2 weeks and cover part of your flight tickets.
8. Work-life balance that matters – friendly teams, supportive leaders, and a positive atmosphere.
9. International experience every day – collaborate in a diverse, multinational environment influenced by British and Swiss culture.
10. Inclusive employee networks – join communities that celebrate diversity, where you can connect, share, and learn.
11. Practical everyday support – open a bank account right in the office and get help with tax ID issuance or Bulgarian ID cards if you're moving from abroad.