Job search - Versatile profile (Telephone secretarial work, sales support, customer management)

Good morning, As an experienced BPO/contact centre professional (10 years), I am actively seeking an opportunity in Mauritius with a company willing to cover work permit and travel expenses. My expertise: - Quality & Coaching: quality assessment, individual coaching, calibration, action plans - Training: design and delivery of training courses (integration, skills development) - Customer Relationship Management (CRM): multichannel management, multilingual environments (French, English, Spanish, Portuguese) - Management of sales and customer service teams My priority is the following positions: - Quality Coach / Quality Analyst / Training Manager - Customer Relations Supervisor / Team Leader - Telephone answering services, sales support, customer relationship management - Also open to field positions (sales, reception, customer service) Autonomous, rigorous and results-oriented, I am perfectly fluent in French and have a good level of professional English. Available immediately. CV available upon request. Contact: lalie.renee@gmail.com Lalie