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Visa Extension Request Error

Hi. So apparently I have just tried to extend my visa for another 2 weeks via bahrain.bh website. When I was on the website, I put all the information required and clicked the "continue" button, suddenly a message pops out:

"We are sorry, this request cannot be processed using this service. Please contact Nationality, Passports & Residence Affairs through the website www.npra.gov.bh"

Does anyone have a suggestion as to why this happened?
See also
System acting up or extension not allowed online.  Take appointment on skiplino and go to npra.
Oh, is it common for the system to have an error like this? Thanks for the answer btw.
Try again,  be careful while naming your files to be uploaded
USCIS?  This is the Bahrain forum. I think you posted on the wrong country forum.