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No Record Found via EP Online

myura

Hi Friends;

My agent applied EP, When i checked in EP online site, it shows "No record found". My agent has shared the application number also. I have tried with my passport, FIN, travel doc. All show same result. I asked my agent, they also said, their end also unable to see, so they called MOM and asked, then said, it's pending.

May I know what is the reason, MOM site shows as NOT found? How long will take it to show record in EP online site?

See also

Work visas for SingaporeHow long will my work pass (EP, S-Pass, WP) application takeEP approval time in 2025Change from S Pass to EPEP related questionsEp appeal processing time 2025EP submission
beppi

It can take a week or so after submission until your application is entered into the database and visible online.
If it is still not visible after a longer time, call MoM and ask for this to be corrected.

kristen123

Same. My boss applied on the 20th. He gave me the application number and also the screenshot that it was already submitted and that he paid for it.

beppi

Wait another week. If it then still does not show, ask the employer to contact MoM!

kristen123

Noted. Thank you!

Dlderek

Which number did you use to call MoM? I can't get through the automated system when I dial 6438 5122