Trying to start a new contact center in the Philippines need Help

pnwcyclist wrote:

Unless you are very experienced I do not think you can successfully start up a new business like that, especially without adequate funding.

Just because some family and friends think it is a good idea means nothing.

Adequate funding is the big "bug-a-boo". Even successful businesses have gone out of business because of inadequate funding.

Enzyte Bob wrote:

Adequate funding is the big "bug-a-boo". Even successful businesses have gone out of business because of inadequate funding.

Yes, litle funding add big risk to fail.
But long time back when I started my first full time business I started anyway with crazy low start capital  for such business.  It was so low so I would be in big trouble to pay the salaries if a big customer wouldn't pay in time in startup.  But I started anyway by I like challenges which most people find imposible 

(I had to start big to get any chance to get the bigest regular work by cover all what that big customer demanded to get done by same supplier.  After I had got a small work done, so I had a reference, I went to that big customer and told what service I could offer:
-Very good! What price?
The national company, which had handled that region for that customer, had done so much wrong so the customer kind of threw that big work at me      That work was so big so my profit at just that work was enough to live ok at, plus I could earn much extra when I could coordinate other jobs with it, when more than one work could be done at same distribution routes.
Some years later I got offered the asignment to try to solve when the second bigest national company got crisis in "my" region. So I helped an opponent  but got allowed to coordinate my jobs with theirs and they agreed to pay all costs they would have had without the coordination, so my costs became just a small part compared to normal, which I earned much extra by.  Then I found them a new region boss and tought him,  sold all and started a new challenge, but that's an other story   

Question: how much money would you need to start a call center in Philippines? Without salary just an equipment for 20 people and a manager to start hire. Any suggestions?

- @boykotodorov

As many things, extra much in the Philippines, it depends   

But bargains pop up now and then e g by owner has died, move abroad, retire or has screwed up      geting depts so have to sell fast.  But there can be from many interested buyers to none.

((In a total other business type, which I am buying, there are a lot of bargains by them, who normaly want them, dont have money.  (Very few of the rich Filipinos are interested in provinces (except perhaps "hot" tourist places)  and local rich dont seem to have the knowledge how to run such business by almost all such businesses I have seen in the Philippines are very wrong handled making them bad earning so bad investments. But I know how     Many owners dont get sold even at very low asked prices. So when I buy I dont even try to haggle - except now we try to negotiate hard about paying terms because it would be nice to get 5 instead of 1      for the remaining of the money I have send.  (DIRECT pay. If they are interested in geting big part of the money later we will even offer them MORE total than the asked price.) Its an inheritance with many parts where they though they could get sold easy, but they havent even got any offer in 3 months now at the parts we are interested in mainly.  Inspite of it seem to be worth 3 - 4 times the asked price, it seem even no one more than us have been there and glanced at it! My business partner asked one of them a few days ago if they can be interested in a big part later pay (5 years and we can pay from earnings      and he said he will talk with his brother  When we know if we can get all or one, we will check more proper - including which if we get only 1 - before we decide buying.  There are more such bargains but this is best located for us and among them with best earning potentials. In the beginning we asked ONE and gossip made people know there is a buyer, which have made  we have got over 20 offers we have bothered to look at. But the most worth compared to asked price dont have the documents in order and its disputed within family, otherwice we would have bought that months ago. It was I  who noticed by the scetchmap looked wrong, officials had screwed up giving that lot a number which was occupied allready so big part of registration was about the OTHER lot!!! And when the officials "corrected" it they screwed up even more not including 1/3 of the lot inspite of its obvious where it end by neighbour lot look much different. I suspect they were to lazy to walk 100 meters more to where it ends 

@Parvaze

Not to be dismissive, but if you’re asking questions about what software to use, then you clearly don’t have industry knowledge.

The medical/financial industry clients are harder to cater to than others, needing agents to be trained to a higher level of proficiency & professionalism than other industries. Even someone with years of industry knowledge & local contacts will find this more challenging.

@Oursus

I agree with this, and but have no intent to being critical to the ambitions of putting up a call center,  it only makes sense to have even just a little bit of industry background experience before you venture off with this. Knowing the software and tools to launch it sucessfully just seems like it should be rudimentary knowledge. To publicly ask people here what software to use gives indication that there is great risk of your ship sinking before you have even left the dock.

Again, not to be critical. but it is very important you factor in your own professional capabilities and business/technical competancies...

You need to start with a detailed business plan. And then get feedback on it. Until then you merely have an idea that may or may not amount to anything.

The OP hasn't been here for 18 months, was he simply clutching at straws?

Time to let this topic drop off the radar.

OMO.

Cheers, Steve.