Dear all,
I am in urgent need of your help and support on this one.
My brother in law is currently at the Yemen Saudi Border waiting for his entry. He is facing a huge issue related his Tawakkalna and Absher Account. His SIM Card got damaged and is now unusable which means that he can't receive any calls or messages on this number. The problem is that the number is linked to his Tawakkalna and Absher Account which both can't be opened anymore. The border customs refused his entry due to him being unable to provide his Tawakkalna and show them that he took the vaccines and is immune. I already went to the police in Riyadh as well as the Jawazat and nobody was able to help me. STC refused to reissue a new SIM card on this number because of the mandatory fingerprint scan. My brother in law is waiting on the border since almost 2 days already and we are out of ideas right now.
Please could someone give us advice on what to do and how to enable him to enter the Kingdom. I have already lost my mind over the past 2 days trying to figure out this issue. I have been calling the Tawakkalna Call Center for 2 consecutive days in a row and they never pick up the phone nor answer any emails.
I need your urgent support on this one you guys!
Thanks in advance
Laura ❤️