Hi,
Did anyone face several rescheduling for installation of elife from Mobily?
I went to Mobily Sales Point at Malik Fahad Road, Riyadh and subscribed for 25Mbps eLife Fiber Internet connection on April 19, 2013.
They had special promotion going on
3 Months + 2 Months free for SR 825
25Mbps speed
Free Installation
Free Fiber broadband router.
Pre requirement is - Fiber connectivity to installation place. It is black box outside of your building.
Mobily supposed to call me to make appointment as they mentioned on their website but it did not happen. I wait for 2-3 days and called myself on their 1100 number to make appointment. I was given installation appointment for May 4, 2013 which was after 12 days of subscription.
They sent you SMS and email for the scheduled appointment.
I had to wait almost two weeks without internet for the day of scheduled installation. I was very surprised that no one came to my house or called me on the day of appointment. I called several time to mobily that day telling them that I have schedule of installation today but they told me that technicians will call you within four (4) hours form the time of scheduled installation but it did not happen. No single phone call to let me know that they will not come. I wait for another day and nothing happened.
I called mobily again after a day and they wanted to reschedule the appointment after 10 days saying that they sent installation team to other person house at my time of appointment. I argue with them that I already wait for 2 weeks and you should give me appointment either for today or tomorrow maximum but they said they are busy.
They gave me appointment for today May 7, 2013. They supposed to come to my house in the morning 10:00am. Now till 02:00pm (4 hours) again no one called me. No apology, nothing.
I called them now and fight with them over the phone. I am scheduled again for May 11, 2013. I am very disappointed to experience this from mobily.
I am not sure if my installation of elife will be performed on May 11, 2013 or I need to get forth appointment.
Please share your experience here......
I had internet from STC before which was installed within 48 hours of subscription.
Here is the link of Mobily elife internet service
mobily.com.sa/wps/portal/personal/elife/elife-internet/plans?lang=en&resetPortlet=true