"Wise" problem today

I have been using "Wise" for three years and have close to 100 transfers. For those transfers I just login with my computer and they send a sms to my Philippine phone (dumb phone) with the login code.


Then today's login I got the message that the number is blocked. So I changed the number to my wife's Samsung smartphone and received the same message "number is blocked"


So I changed the number to my sons Apple phone and it went straight through.

How did you change the verification phone number if you were unable to logon?

I think that wise has a problem with The Philippines. Maybe the system has been used for money loundering.

Somebody living in The Phils wanted to send to my bank USD1000 and was asked a lot of questions. Including about the recipient.

Another bank in Netherlands has asked me to close my account.

No problems with wise... Over $200K transfered over 2 years. They did JUST change their accout number and routing number. If you transfer money in from US banks, you will have to create new external links with those banks using the new numbers.

Wingfat said. . . How did you change the verification phone number if you were unable to logon?

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That's the irony of that . . . .


By uploading my passport, drivers license (PH) and my 13A. You take a selfie with a closeup of yourself & the passport so they can compare the photos of both.
   

   

emvaningen said. . . .    I think that wise has a problem with The Philippines. Maybe the system has been used for money loundering.
Somebody living in The Phils wanted to send to my bank USD1000 and was asked a lot of questions. Including about the recipient.
Another bank in Netherlands has asked me to close my account.

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    Just two days ago I used "Wise" to transfer a small amount to cover an expected aircon repair. Then yesterday my SS direct deposit (3rd Wednesday of the month) came. So I wanted to move enough cash for monthly expenses and ended up with the problem of sending the money to the Philippines.


So for now and into the future or when the problem gets solved, my stepson will handle all my transfers using his Apple phone which has no problem communicating with "Wise" transferring.

   

I use my smart phone to log in on my laptop. When I log in, my smart phone pops up with accept and the laptop login proceeds. Unless that changed...

OK Folks.... in a somewhat related matter ... I can no longer send money into Wise from my American Express Savings account. Since they changed their account # and routing # it is considered a foreign  bank. My account is now locked pending a phone call with a special department within AE. WTF

Wingfat said. . . .  OK Folks.... in a somewhat related matter ... I can no longer send money into Wise from my American Express Savings account. Since they changed their account # and routing # it is considered a foreign  bank. My account is now locked pending a phone call with a special department within AE. WTF

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Are you sure the problem exists AE? My problem was cured by uploading my personal documentation. Wise request was a selfie with my passport directly below my face for comparison.


They approved it by email and I was able to transfer money. Unfortunately in trying to solve the problem we uploaded a new phone number from the confusion, I was thinking my phone was doing the blocking.


So I will give it sometime as any sms will go to my sons phone, not mine. When he has time I'll have him login and change the number back to mine.


My email correspondence was to: wise [email protected]
   


@Enzyte Bob Problem is not with Wise... sort of. They changed their bank in the US to a foreign bank now, AE flagged my account and locked it. I will call at 7PM tonight.

Wise changed their bank? My account still shows a US bank and I have received no notification from them that it is changing

@Filamretire Yes.... You have until Oct 31 to re-establish external links in your US banks using Wise's new account and routing numbers.


Due to an operational change, your local USD account details are changing. To avoid any delays in sending or receiving USD payments, it's important you:

• Share your new details with any friends or businesses that send you money

• Update any direct debits you have authorised

• Update any platforms you use to receive payments, like Amazon or Stripe

• Update your online banking if that's how you add money to your Wise account

You can find your new account details in your USD balance. Or, just click below.

See your new USD account details

Your old account details will continue to work until October 31, 2023. After that, any payments sent to these details will automatically be refunded to the sender. And any direct debits using these details will fail.

We're sorry about the inconvenience during this transition. You can find more information about how your updated account details work here.

My new account details show a routing number that is a US bank

I will know more when I speak with AE tonight.. thanks

@Filamretire I have verified that Routing Number 026073150 - COMMUNITY FEDERAL SAVINGS BANK is indeed an american bank, FDIC insured.

I'll let you know what AE has to say.. it is possible that the agent I was talking to was confused. She was not from the proper department but was trying to help.

Sounds good! I show the same bank as well, good deal! Simple change then

Spoke with AE ... they claim that COMMUNITY FEDERAL SAVINGS BANK actually rejected the transfer. Don't know if that's true but my account was locked until I spoke to them and told them I had done the transfer. My account is unlocked but I hesitate to transfer to them again if they really did reject the transfer.

Outcome: Spoke with AE security and they just needed to verify it was me who initiated the transfer. My account was unlocked and I was successfully able to transfer into Wise. He mentioned some smaller banks don't show the recipients name and they also verified it was my account.

Last time I Sent money thru Wise was October 8th. I'll see if I have any issues when I transfer early November. I do remember them alerting that Philippines Bank Accounts would be subject to a VAT Tax, since they were making some changes and were now considered a Philippines Company for Transfers here - But, I did NOT experience any extra Fees on October 8th. What I HAVE discovered lately is that The Exchange Rate for my USA Credit Cards is always better than the WISE Exchange Rate. WISE has been about 56.3 lately and all of my credit cards are exchanging at about 56.5 or higher. So I have been paying for Groceries, Grab, Lazada, Landers, etc. with my USA Cards and just paying off at the due dates, and consequently Transferring less via WISE, plus it gets me another 30 days Cash Flow.

   talambam said. . .. Last time I Sent money thru Wise was October 8th. I'll see if I have any issues when I transfer early November. I do remember them alerting that Philippines Bank Accounts would be subject to a VAT Tax, since they were making some changes and were now considered a Philippines Company for Transfers here - But, I did NOT experience any extra Fees on October 8th. What I HAVE discovered lately is that The Exchange Rate for my USA Credit Cards is always better than the WISE Exchange Rate. WISE has been about 56.3 lately and all of my credit cards are exchanging at about 56.5 or higher. So I have been paying for Groceries, Grab, Lazada, Landers, etc. with my USA Cards and just paying off at the due dates, and consequently Transferring less via WISE, plus it gets me another 30 days Cash Flow.
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I deal with various banks charge cards and occasionally use them for purchases in the Philippines. They all don't handle the fees the same way.


(1) One bank just charges a flat 3% of the actual charge. (from the register)

(2) Another charges no fee and but gives a lower exchange rate.

(3) Another merchants uses BDO as their clearing house, the merchant charge is pass onto the customer (me) and subject to my home banks fees. Resulting paying two fees.

But I was talking about in my original post is transferring money from a USA bank and a Philippine bank using Wise.  As far as your 30 day cash flow you can even extend that by paying attention to your billing date, by using your credit card one day after your billing date gives you almost two months interest free by paying in full.

The account details that have changed are for receiving money into your Wise account from other people, not for adding or sending money

Filamretire said. . . .The account details that have changed are for receiving money into your Wise account from other people, not for adding or sending money
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In my case I'm the sender (USA) and Wise is the transfer medium and I'm the receiver in the Philippines.


I'm sending & receiving the money.

   

What I do is to send (adding) Wise money from my account in US (account is not changed). Once received I then send it from Wise to my BDO account. Since I am adding, there is no change. If I ws receiving (ie other people) then there is a change.

Filamretire said. . . . I use my smart phone to log in on my laptop. When I log in, my smart phone pops up with accept and the laptop login proceeds. Unless that changed...

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Why do you use your smartphone to log into your computer? Why don't you log into Wise using your computer and then receive the SMS on your smartphone?
   

 

Filamretire said. . . What I do is to send (adding) Wise money from my account in US (account is not changed). Once received I then send it from Wise to my BDO account. Since I am adding, there is no change. If I ws receiving (ie other people) then there is a change.

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I'm getting a little confused here.


When you send money through Wise the charges are actually deducted from the proceeds the receiver gets. For example, I'm using the following figures for a demonstration only. Suppose you send $500, Wise would deduct a $5 fee and the receiver would get $495.


You said adding money to your account,  do you have funds sitting in a Wise account? or is it just passing through Wise?


I receive other peoples money  (stepson) in the UK for his siblings. I have never have received a charge on the receiving end. So what you are saying OFW's sending money home through Wise, the receiver has a fee?


    Filamretire said. . . . I use my smart phone to log in on my laptop. When I log in, my smart phone pops up with accept and the laptop login proceeds. Unless that changed...
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Why do you use your smartphone to log into your computer? Why don't you log into Wise using your computer and then receive the SMS on your smartphone?     
   

    -@Enzyte Bob

Soon as I log into Wise it pings my smart phone which pops up with Accept button (only in PH, in US doesnt do it)


    Filamretire said. . . What I do is to send (adding) Wise money from my account in US (account is not changed). Once received I then send it from Wise to my BDO account. Since I am adding, there is no change. If I ws receiving (ie other people) then there is a change.
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I'm getting a little confused here.
When you send money through Wise the charges are actually deducted from the proceeds the receiver gets. For example, I'm using the following figures for a demonstration only. Suppose you send $500, Wise would deduct a $5 fee and the receiver would get $495.

You said adding money to your account,  do you have funds sitting in a Wise account? or is it just passing through Wise?

I receive other peoples money  (stepson) in the UK for his siblings. I have never have received a charge on the receiving end. So what you are saying OFW's sending money home through Wise, the receiver has a fee?
   

    -@Enzyte Bob

I adjust the money I'm sending to add the fee to it, therefore in example I would sent $505. Yes I have money sitting in Wise account, actually Chase bank in the US, which gets a good interest rate. I thought thats how it was done. 

@Enzyte Bob


Hi, you wrote:

My email correspondence was to: wise [email protected]


I mailed to [email protected] and got an error message.

Could you please confirm the email address you used?


I got the same problem you described that my phone number was blocked.

Thanks,

Claus


        Filamretire said. . . . I use my smart phone to log in on my laptop. When I log in, my smart phone pops up with accept and the laptop login proceeds. Unless that changed...*************************************Why do you use your smartphone to log into your computer? Why don't you log into Wise using your computer and then receive the SMS on your smartphone?              -@Enzyte BobSoon as I log into Wise it pings my smart phone which pops up with Accept button (only in PH, in US doesnt do it)        -@Filamretire

I think you have an authenticator app on your smartphone, probably Microsoft. The later versions of 2FA do that because it is allegedly more secure than the SMS method. With the authenticator, it is all dependent on you using the right phone and it must assume that only you use your phone. Verification of phone occurs between your phone's authenticator app and the external service. When that is satisfactory the authenticator asks you to approve.


That is what the authenticator app does; I think we all should read up on this because we are affected by living in a foreign country Country, and worse yet it's the Philippines. This 2FA method is becoming hugely popular but it's workings are not necessarily intuitive...I had to think about it for a while to digest. But when it works, it is extremely simple and you just push the approve button.