I registered my digital key with Chave Movel in person with my Consulate and went to the Financas portal to set up access for the first time. I was told that there would be a temporary pin to use which was correct and then set my new pin. I then received an SMS with a confirmation code. I put in the confirmation code in and then it loaded for about a minute and then returned an error.
Are there any known issues with the portal? For example, should I be trying with a different browser (I used Chrome)? I just don't want to do too many attempts and get locked out. I tried one more time and another error was returned.
I downloaded the Chave Movel Digital app as well and put in my phone number and pin (from what was set up in person) but also came back incorrect.
Edit - Just trying lots of times made it work on desktop but in my profile I see that the Mobile Application is "inactive". I have the app and put in my number and my CMD (PIN) but still getting denied access in the app. Anyone else struggle with the mobile app?