Technical Support

Posted last week
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Experience Junior
Contract types Fixed-term contract, Permanent contract
Working time Full time
Language(s) spoken French (Advanced), German (Fluent), English (Advanced)
Salary range Negotiable

Key responsibilities:
Follow the procedures given by the Team Leader and achieve personal and team targets;
Attend the proposed trainings and apply the predefined templates accordingly;
Communicate in an efficient, accurate, polite and complete fashion;
Register the nature of the problems of the client, detecting the reason of the problem, if possible, and giving initial feedback;
Assign support requests that cannot be resolved at the service desk to the appropriate group of specialists for resolution and follow up;
Monitor the progress of high-impact incidents and keep all related people informed;
Inform the customers about the solution after their support requests have been resolved and ask them to verify the solution if needed;
Be present at your workplace according to the work schedule and ensure that the performance of work duties is not delayed due to unreasonable circumstances;
Monitor the information channels (telephone, e-mail, instant messaging) of the technical support during your shift and act accordingly;
Follow the best business practices when establishing the contact;
Follow the communication rules of the company and not disclose proprietary information;

Advanced German
IT background is a big plus
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