USER HELPDESK AGENT — JAPANESE

GD Human Capital is a head hunting and personnel selection firm that works with both companies and candidates to find a successful relationship for both based on excellent person-company management. Our passion is to help companies to find the ideal candidate while helping candidates to join the company of their dreams. We manage to achieve these two objectives.


For one of our clients, a multinational company in the automotive sector in Maastricht, we are looking for an:


USER HELPDESK AGENT – JAPANESE


Our client has a rich cultural environment with over 40 nationalities and more than 600 employees. They are here to insure that customers receive personal assistance in their own language at a consistently high level.


Mission:


The User HelpDesk (UHD) agent is the first point of contact for delivering worldwide support to external entities that use MB StarDiagnosis equipment and software. The agent’s role is to liaise with external suppliers of hardware devices for resolving issues regarding StarDiagnosis.


Tasks and Responsibilities:


•    Resolve incoming support requests, incidents and problems in the required languages.
•    Resolve StarDiagnosis hardware, software, flashing and user issues.
•    Create tickets for logistics partners to pick-up and return defective units.
•    Support StarDiagnosis users with process knowledge.
•    Log all incoming issues in the XSF tool (ticketing system).
•    Resolve minor training issues on the phone.
•    Delegate and monitor complex StarDiagnosis issues.
•    Identify problems that can affect processes and escalate to management.


Job requirements:


•    Excellent communication skills.
•    (Near) native Japanese
•    Fluent in corporate language (English).
•    Ability to identify, analyse and resolve problems over the phone with involved partners.
•    Ability to understand the relationship between internal and external processes and how tools and support systems interact.


Working hours


•    Monday-Saturday in shifts (including nightshifts)
•    40 hrs a week


Some of our working terms and conditions


•    Attractive salary.
•    Shift allowance based on actual worked hours.
•    We offer an extensive relocation package.


Please send your application letter and curriculum vitae in English today to martin.beck@gdhumancapital.com