Quality of customer service in Malaysia

It's pretty good. I remember taking my camera and lenses to the Canon service centre and they cleaned the sensor several times at no charge, checked the lenses free of charge, and when there was still dust on the sensor after several months they replaced the camera at no charge. I'd bought the camera at a store downtown and I believe it wasn't new but a trade-in and somewhat defective, but Canon were great about it.

I used an insurance agent for medical insurance when I lived in KL. She would visit my condo with everything prepared and ready to sign. She would update me each year on better insurance companies to switch over to, she helped with my car insurance too. I was hospitalised a couple of times for operations and everything was covered by the insurance and that was at the International Lounge at Pantai Hospital.

Since everyone speaks English in Malaysia, there is no communication problem. Customer service was always good during the 12 years that I lived there.

I was going to say Canon but wyngrove beat me to it. They have exceptional, A+ service, as testified by the scores of customer letters hanging on their walls. I think the reason for the glowing accounts of great service isnt because of Canon but as Canon contrasts with other companies and people are shocked at the difference.

CS has always been dismal in Malaysia because of pure economics. CS costs money and in the country money only flows one direction, to the company, where the company demands it stays. CS, refunds, help, replacement products, questions/answers, all these make money flow back out and the companies resist. Plus, companies in general never learned about the need for CS, how to deal with customers, that service could be more important than what they were selling in the first place.

The only tip to better service is to be forceful and persistent when there is a problem, right up to and including lawsuits which I did 3-4 times by myself and always won my cases. That tire shop didnt believe me when I said I would sue for cheating but I did and they properly refunded RM1100 when we got to court. But before that, they laughed at me. This is CS in Malaysia.