Quality of customer service in Cambodia

Cheryl Moderator

16037POSTS

last month

Hello everyone,

Customer service can say a lot about everyday life in Cambodia, and for many expats, it’s something that could take time to get used to. In order to help expats and soon-to-be expats to adjust to local expectations, we invite you to share your insights.

How would you describe customer service in Cambodia?

Are staff generally friendly and helpful, or more formal and direct?

How do businesses handle complaints or requests for refunds?

Do expats get treated differently than locals?

Any tips on how to get the best service in Cambodia?

Share your experiences and stories, whether positive, challenging or funny!

Thank you for your contribution.

Cheryl
Expat.com Team

See also

Setting up a business in Cambodia - Guide
Taxi services in Cambodia - Business
Legal services in Cambodia - 1 Reply
Service Dog in Cambodia - 6 Replies
Probably silly question about postal service - 5 Replies
Customs and luggage in Cambodia. - 18 Replies
Internet quality and power reliability for a home office in PP - 6 Replies

Hannostamm Active member

78POSTS

last month

Staff tend to be very friendly but are often not well trained. Service can be hit and miss. When ordering online, there often won't be an answer if they know you are a foreigner as they are worried about the communication breakdown.

An example of typical service here: I tried to buy a shelf online. It took three days to get the deal done. I then asked the seller to let me know beforehand when he ships the item. Well, I got a call yesterday and the shipper is outside my apartment.

Complaints are often ignored, even by big corporations. Line staff generally do not have authority to deal with issues and management hides behind them.

So, friendly and eager to please but there are the occasional hiccups,

Cheryl Moderator

16037POSTS

last month

Hello Hannostamm,

Looks like staff are friendly and eager to help, but service can be inconsistent. Communication is almost always tricky for foreigners, mainly due to the language barrier. Overall, friendliness is there, but not reliability.

Thank you for taking the time to give us a clear breakdown of customer service in Cambodia. I am sure future expats will have a much better idea of what to expect. 😉

Cheers,

Cheryl