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Customer Account Manager - German Speaking

Posted last week
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Experience Senior
Contract types Permanent contract
Working time Full time
Language(s) spoken German (Fluent), English (Fluent)
Salary range 21000
Description

In this job of a Customer Account Manager - German Speaking you will be working within a team and will provide both proactive communication and reactive service to software customers.

Responsibilities:-

Act as a point of contact for customer inquiries
You will meet assigned goals to include: researching information pertinent to accounts, developing action plans, engaging customers 
Keep customer updated with timely and frequent information about progress towards resolving issue or product updates to improve the overall customer experience
Liaise with various internal teams (Support Renewals, Marketing, Support Delivery, Product Management, Educational and Professional Services) and educate customer
Maintain and client database by reconciling and updating customer information in internal systems
Take ownership of accounts assigned with minimal supervision
Administrative tasks for assigned accounts and as directed by Manager
Other relevant duties as assigned

Education & Experience
Excellent communications skills, both verbal and written (English and German), professional level
1 year work-related experience in customer-relationships position or similar
Proven ability to thrive and deliver results working independently
Ability to multi-task and drive outstanding items to completion
Ability to navigate multiple screens of internal tools
Strong focus on problem-solving and addressing issues proactively

Skills

Customer care, Quality Assurance or IT (Problem-solving, analyzing information, multi-tasking) or any related field
Working knowledge of Microsoft Excel and other MS Office applications
Energetic self-starter, with a drive to excel

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Martha Camilleri
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