sanooku wrote:OceanBeach92107 wrote:sanooku wrote:Seems the power company always says '2 hours', and power returns way before more often than not.
The manager of my building relays us messages from power company and his messages always says '2 hours'.
Beware.
If they ever say "3 hours"...
Are you more worried that 10 minutes will become 15 minutes, or 3 hours will become 3 hours?
Yes, the latter.
I'm thinking they've always been taught to say 2 hours as a way of keeping people satisfied when the job takes 10 to 30 minutes.
When I worked in sales in a department store in California, when we would put someone on hold, we were instructed to always tell them it would be two or three minutes before we got back to them.
And we were told we would lose our job if we kept them on hold for more than a minute
So I'm thinking if they say 3 hours, they are going off script.
It could really be 3 hours OR it could be they have no idea in the world how long it's going to be.
That's my paranoid thinking 😉