Hello!
We have an opportunity in Cork for a fluent French speaker with English. The position is for a Customer Service and Sales Support Associate. If you are interested, please send your CV to [email protected].
Working with one of the most well-known global online brands, our client is offering dynamic multi-cultural environment, and the opportunity to work in a fast-paced industry. You will deal with customers across France, providing the highest levels of customer service by phone and email.
The Role
Deliver new business growth and maximize revenue generation across a suite of products for merchants
You will prospect, qualify and close high potential merchants that deliver competitive selection, pricing, and availability
Provide telephone and email Customer Service Support to merchants, you will have a passion for providing the highest levels of service
Respond to customer contacts in a timely and accurate manner in line with company service levels
Work to team and individual goals for response times, resolution of problems and call volumes
Aim to be the best, always aiming for the highest standard of Customer Service
Interact with other departments to make things happen and solve issues
Deal with complaints in relation to incorrect or late orders, and damaged goods
Reporting to your Team Manager you will strive to meet your objectives
This purely a customer support position (no sales involved)
Requirements
Fluency in French is essential, both written and spoken
Good English language is required, non-fluent speakers will be considered, you will be working with the French market
Customer service skills with a good telephone manner
Adaptable and flexible approach
Able to work on own initiative
Mature outlook and able to resolve problems effectively
Team Player with ability to learn fast
Experience in outbound sales an advantage
Call Centre or Customer Service experience preferred (4 weeks of training provided)
Good computer skills including Outlook, Word, Excel and databases
Strong communication skills
Customer Focused and good inter-personal skills