French-speaking Customer Advisor, Guimarães, Portugal

Put your French skills to work for a world leader in energy, in the heart of northern Portugal. About our client About the position Rotating shifts from Monday to Saturday, 7:00am/7:00pm. 2 days off. On-site, there is the possibility of working in a hybrid format after 6 months. Permanent contract Your tasks You will be the first point of contact for French-speaking residential customers and will support them from the signing of their contract to their monthly bill: • Handle incoming customer requests in French, by phone, and by email or chat as appropriate. • Answer questions about electricity and gas contracts, bills, payments and meter readings. • Manage account changes: new contracts, relocations, tariff changes and contact details updates. • Resolve complaints or forward them to the appropriate team, in accordance with client procedures. • Accurately record each interaction in the client's CRM tools. • Achieve quality and productivity objectives: call quality, resolution rate and processing time. What we offer • Salary €953 monthly performance bonus • Meal allowance • Private health insurance • Comprehensive, paid training on the energy sector and the client's tools. No prior experience in the energy sector is required. • A stable position with a leading international client • Opportunities for career advancement to positions such as Team Leader, Quality, Training, or Subject Matter Expert • A multicultural team and modern offices in Guimarães • Language bonus / shift-related bonuses • The opportunity to develop your career while enjoying Portugal's high quality of life and more affordable cost of living Your profile • French level C1 or C2 • Available Monday to Sunday, on a rotating schedule • Authorization to work in Portugal, as an EU citizen or with a valid residence permit • Residence in or near Guimarães • Proficiency with computer tools and ability to multitask during calls • A genuine commitment to customer service: patience, clarity, and a solution-oriented mindset Feel free to send me your CV to wissale.yakoubi@cbtalents.org