15 Years of experience in IT & ITES Industry

Head Customer Support or Service overlooking Service Desk Management, People Management, Operations, Incident Management, Problem Management and CRM.

Overall 15 years of experience in IT Service Management, Service

Delivery, Incident Management, Operations & Vendor Management with

experience covering functional aspects of Production, Delivery and

Quality.

Demonstrated competence in interfacing with clients for ascertaining

requirements and delivering appropriate product solutions.

Possess excellent interpersonal, communication and organisation skills

with proven ablities leading motivated teams towards achieving

organisation goals.

Define resources and schedule for Projects / Program implementation.

Plan & Schedule Project deliverables, goals and milestones.

Create Strategies for proactive risk mitigation and contigency planning.

Efficiently idenity, dcoument, track and follow up open project issues for

client and project team until resolution.

Coordinate and facilitate Production Review meetings, Weekly status

meetings with Client and Implementation Team.

Proficient in managing & leading teams for running successful process

operations & experience of customer relation service standards for

business excellence