How can I get a FAB bank statement after leaving the UAE?

1POSTS

5 months ago

Title: Need help getting a First Abu Dhabi Bank statement after leaving the UAE

Hi everyone, I hope someone here might have some advice. I worked in Dubai for about three years and during that time my salary account was with First Abu Dhabi Bank. I left the UAE last year after my contract ended and moved back to my home country.

Right now I am applying for a new job abroad and part of the paperwork requires a bank statement from my previous account to show salary history. The issue I am facing is that I cannot figure out how to get a proper statement from FAB now that I am no longer living in the UAE. When I tried to access the mobile banking app it asked for verification through my old UAE phone number which I no longer have.

I also checked the bank website but it seems most options require logging into online banking first. I am not sure if there is a way to request the statement by email or if it can only be done from inside the UAE.

Since a lot of people here have worked in the UAE before moving elsewhere I thought someone might have dealt with this situation. If anyone has managed to obtain a FAB bank statement after leaving the country I would really appreciate hearing how you did it. And also share any reliable way to check my FAB bank credit card balance....

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Cheryl Moderator

16865POSTS

2 months ago

Hello everyone

Just to let you know, this thread is now in the United Arab Emirates forum.

All the best,

Cheryl

Expat.com team

UAE SURVIVAL GUIDE New member

7POSTS

last month

Answering late in case it helps anyone finding this thread later — it's a common situation.

**The urgent bit first.** You mentioned checking your FAB credit card balance almost in passing. That's the more important item. A balance left on a UAE credit card after you leave doesn't go dormant — fees and interest continue, and an unresolved balance can escalate into something much harder to fix than it is now. Establish the card position first, whatever happens with the statement.

**Why you're locked out:** UAE banking is tied to the registered mobile number, because every login needs an OTP. Once that number's gone the app is closed to you. Not a FAB thing — all of them work this way. It's also why the standard advice is to keep the UAE SIM alive cheaply for a year after leaving.

**What generally works:**

1. **Email the bank** rather than fighting the app — details on fab.ae or the back of your card. Explain you're a former customer overseas, attach passport, Emirates ID and an old statement showing the account number, and ask both to update the registered mobile and to issue statements.

2. **Ask about non-resident conversion** if the account is still open — most UAE banks allow it, usually with a higher minimum balance.

3. **Power of attorney** so someone in the UAE can attend a branch — needs attestation, so only if the above fails.

**Try this first though:** check what your new employer actually requires. "Salary history" is often satisfied by payslips plus a salary certificate from your previous employer rather than a bank statement specifically — and your old company's HR will move far faster than a bank you've left.

Hope you got it sorted.