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Quality of customer service in Türkiye

Cheryl

Hello everyone,

Customer service can say a lot about everyday life in Türkiye, and for many expats, it’s something that could take time to get used to. In order to help expats and soon-to-be expats to adjust to local expectations, we invite you to share your insights.

How would you describe customer service in Türkiye?

Are staff generally friendly and helpful, or more formal and direct?

How do businesses handle complaints or requests for refunds?

Do expats get treated differently than locals?

Any tips on how to get the best service in Türkiye?

Share your experiences and stories, whether positive, challenging or funny!

Thank you for your contribution.

Cheryl
Expat.com Team

See also
cdw057

In my experience (I lived in many countries before (Netherlands, UK, Luxembourg, Hungary) the service in Turkiye is the best, I tip quite well and they know that.

-Staff in general very freindly and helpful and accomodating if possible.

-We do not have many complaints, quality of meat can vary and so can the quality of grilled chicken, what is annoying is that even butchers ask for cash payments, we prefer cash. If we want to pay, we pay by card and give a tip in cash.

-I think we are treated differently than locals, but that is fine and logical. We are by now regular clients with many businesses, restaurants, hairdressers, supermarkets, wool-shops, .... they recognize you as a regular customer and that helps.

-For good treatment tipping is useful.

Cheryl

Hello cdw057,


Thank you for taking the time to reply. That is quite interesting.


You mentioned something that caught my attention:

I think we are treated differently than locals, but that is fine and logical.”


Would you mind elaborating on that? Do you mean this in a positive or negative way?🤔

cdw057

@Cheryl

I feel neutral on this, we are treated more as experienced tourists, money making machines, and we are and we indeed spend, I personally do not care as long as approach is not agressive (and locals are definitely not agressive), we are not really ripped of. I am happy on how we are treated here, there is always something to complain, but in the case of Turkey not really.

Gino_C

I agree with cdw057 with regards to being treated differently than locals, in that we are assumed to have more money and some see us as easier to exploit, particularly since we are out of touch with the relative cost of services/goods.  Others offer sincere extra attention because of their hospitable nature.  I'm not an expat yet so I'm not familiar with what things should cost and discovered after the fact that I overpaid at  restaurants and for taxi fares.  I will become an expat in late summer and I can't wait.


The quality of service is very friendly and accommodating.  I've only had very few distasteful instances in the past.  I will have to add that customers behind me are very impatient and without hesitancy will jump in front of you with some being very rude.  This seems to be a common occurrence.