Parcels arriving in damaged condition

Member since 17 February 2013

MaltaCommandoContributor04 April 2014 17:21:02

156

I've been using MaltaPost for sending parcels for my eBay sales for a while now, but lately I have had some bad experiences, namely 3 parcels have been very badly damaged. I understand it is normal for a parcel now and then to arrive in bad condition, but 3 in a two weeks is a bit too much. Some of these were registered, others not.

Can I claim to MaltaPost some sort of refund? most probably they have been mistreated by the other foreign postal service, not MaltaPost itself (I don't think they got damaged from St.Paul's Bay to Luqa).

I have read some times that if you don't inspect previously the parcel you can't ask for a compensation, but does this also apply to MaltaPost?

One of the parcels that was going to USA has even arrived with a sticker that says "Delivered in damaged condition".

tearnet ViP

Member since 19 June 2011

tearnetViP05 April 2014 05:26:43

2179

It seems that only if you use the Malta post "EMS international courier" service do you get insurance cover ....

http://www.maltapost.com/international-courier

Otherwise the recipient will need to make a claim.

Terry